[Asterisk-Users] call center: agents, queues, sip

[tmassey at obscorp.com]

asterisk-users-bounces at lists.digium.com wrote on 03/28/2005 11:50:25 PM:

> Why does the agent has to be always "connect"? Is there a way to 
> close the connection and have * to call the correct agent when a call 
arrives?

If you want this to work through NAT, the soft clients will have to keep a 
connection open.  That's the only way to keep a NAT tunnel open...

If it's *not* going through NAT, you may not need the connection; however, 
if you're worried about the volume of connections overloading a box (and 
the limit is at *least* 32,000), you're probably going to have to deal 
with NAT.

Tim Massey