[asterisk-ha-clustering] Queue clustering
Leandro Caetano Gonçalves Lustosa
lcaetano at gmail.com
Thu Mar 6 13:22:59 CST 2008
But in this case, how to have a HA mysql DB?
Leandro
On Thu, Mar 6, 2008 at 4:06 PM, Gaetan Duchaussois <
gduchaussois at datapartner.cl> wrote:
> We gave up with the idea of the load balancing since it seems too hard.
> We plane to use Active/Passive High Availability. Which will occur when
> the primary server is that all waiting call will be cut as the E1 will
> go down.
> So we will just have to relogin the agents. Sharing the queue implicate
> that all datas for the queue as the agents, the order in queue are in a
> shared structure as a database or a net mount and I don't know
> sufficiently asterisk internals to catch if it could be done.
>
> Gaëtan
>
>
> Leandro Caetano Gonçalves Lustosa wrote:
> > I found many names: heartbeat, csync2, DRBD, Ultramonkey, etc....
> > But I haven't found I way so far....
> >
> > First of all, I thing we should state the requirements of a HA and
> > scalable Asterisk infrastructure:
> >
> > 1) Active call center:
> >
> > - Many Asterisk servers with E1 cards. Or many Asterisk servers
> > connected to media gateways able to complete calls to PSTN;
> > - Many operators logged on theses servers making calls;
> > - A simple DNS configuration to load balance;
> > - If a server crashes, the softphone should re-log the operator in
> > another server;
> > - If a Media gateways crashes, the asterisk should use another media
> > gateway to complete calls;
> > - I think that realtime configuration is needed. But what is needed to
> > have a HA mysql DB?????
> >
> > 2) Receptive call center:
> >
> > Many Asterisk servers with E1 cards. Or many Asterisk servers
> > connected to media gateways able to receive calls from PSTN;
> > - Many operators logged on theses servers receiving calls;
> > - If a server crashes, the softphone should re-log the operator in
> > another server and the media gateway starts to send calls to another
> > server;
> > -> How could we have a unique queue?????
> >
> > Leandro
> >
> > On Thu, Mar 6, 2008 at 2:29 PM, Gaetan Duchaussois
> > <gduchaussois at datapartner.cl <mailto:gduchaussois at datapartner.cl>>
> wrote:
> >
> > Hello,
> > i looked a vicidial but it looks fine for agent who call for
> campains
> > but where are in the case of a hotline.
> > We found yesterday a solution buying a redfone and as we control the
> > softphone on stations to re-login the agents in a case of a failure
> > which can be detected by a cut of the communication which remains
> all
> > the login time between the softphone and the Asterisk.
> > It's for now only conceptual as we don't have yet the redfone box.
> >
> > I will post more details when we set up this solution
> >
> > Gaëtan
> >
> > Matt Florell wrote:
> > > Hello,
> > >
> > > I have set up several systems using VICIDIAL to do multi-server
> > > Queues(inbound/outbound/blended). It is not "Asterisk Queues",
> > but it
> > > is using VICIDIAL's queueing system and it is still Open Source
> > and it
> > > is very scalable. One of the larger setups has 8 servers and 30 T1
> > > lines and the calls balance across the agents on all of the
> servers.
> > >
> > > MATT---
> > >
> > > On 3/6/08, Leandro Caetano Gonçalves Lustosa <lcaetano at gmail.com
> > <mailto:lcaetano at gmail.com>> wrote:
> > >
> > >> I'm trying to do the same. Let's exchange experience!
> > >> I'm starting now and I hope to put many doubts and successful
> > cases in this
> > >> list!
> > >> Regards,
> > >>
> > >> Leandro
> > >>
> > >> On Wed, Mar 5, 2008 at 10:26 AM, Gaetan Duchaussois
> > >> <gduchaussois at datapartner.cl
> > <mailto:gduchaussois at datapartner.cl>> wrote:
> > >>
> > >>
> > >>> Hi,
> > >>> We want to create an ha cluster for a call center with load
> > balancing.
> > >>> We have four E1 lines which are today connected to one server.
> > In order
> > >>> to prevent failure we want to connect 2E1 to one server and
> > the others 2
> > >>> to the other and to have the queues and agents shared between
> > the two
> > >>> servers.
> > >>> I googled all the day without results. I don't manage to see
> > if i can
> > >>> deal with agents like sip extensions.
> > >>> Did anyone do a thing similar before?
> > >>>
> > >>> Regards
> > >>>
> > >>> Gaëtan Duchaussois, sorry if this mail is duplicated
> > >>>
> > >>>
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> > >>
> > >> --
> > >> Leandro
> > >> _______________________________________________
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> > --
> > Leandro
> > ------------------------------------------------------------------------
> >
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--
Leandro
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