[asterisk-dev] Snag a caller back from hold in a queue before wrap-up expires.

[Eric Germann]

Assuming I'm logged in already as an agent, if I logout and back in and 
queue strategy is round robin, will I snag the call this way?  If so, 
it's so simple, it's elegant.

Vadim Lebedev wrote:
> Le 11 juin 08 à 02:17, Eric Germann a écrit :
>
>   
>> Is there a way programatically with * to snag a caller back from a  
>> queue
>> or fire an event saying "I'm ready!"
>>
>> Situation:
>>
>> I have a queue called CLASS for classifed ad taking.  Wrap up time is
>> set to 60 seconds as they may have some work to do to close out the
>> call.  All other agents are busy.
>>
>> I wrap up in 30 seconds and I see 2 callers are waiting in the queue.
>> Can I somehow announce to the queue I'm back in business, shaving off
>> that 30 second wait time?  Can it be done automatically?
>>
>> If I wrote a manager interface and a custom destination, can the  
>> manager
>> retrieve the "next" call in the queue and send it to the extension?
>>
>> Looking for ideas here.
>>
>>     
>
> Did you try AgentLogin?
>
>
>   
>> Thanks
>>
>> EKG
>>
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>
>
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