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Assuming I'm logged in already as an agent, if I logout and back in and
queue strategy is round robin, will I snag the call this way? If so,
it's so simple, it's elegant.<br>
<br>
Vadim Lebedev wrote:
<blockquote cite="mid:217CA497-3211-4ACF-922B-16F70A19750A@mbdsys.com"
type="cite">
<pre wrap="">Le 11 juin 08 à 02:17, Eric Germann a écrit :
</pre>
<blockquote type="cite">
<pre wrap="">Is there a way programatically with * to snag a caller back from a
queue
or fire an event saying "I'm ready!"
Situation:
I have a queue called CLASS for classifed ad taking. Wrap up time is
set to 60 seconds as they may have some work to do to close out the
call. All other agents are busy.
I wrap up in 30 seconds and I see 2 callers are waiting in the queue.
Can I somehow announce to the queue I'm back in business, shaving off
that 30 second wait time? Can it be done automatically?
If I wrote a manager interface and a custom destination, can the
manager
retrieve the "next" call in the queue and send it to the extension?
Looking for ideas here.
</pre>
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<pre wrap=""><!---->
Did you try AgentLogin?
</pre>
<blockquote type="cite">
<pre wrap="">Thanks
EKG
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