[asterisk-dev] Snag a caller back from hold in a queue before wrap-up expires.

[Vadim Lebedev]

Le 11 juin 08 à 02:17, Eric Germann a écrit :

> Is there a way programatically with * to snag a caller back from a  
> queue
> or fire an event saying "I'm ready!"
>
> Situation:
>
> I have a queue called CLASS for classifed ad taking.  Wrap up time is
> set to 60 seconds as they may have some work to do to close out the
> call.  All other agents are busy.
>
> I wrap up in 30 seconds and I see 2 callers are waiting in the queue.
> Can I somehow announce to the queue I'm back in business, shaving off
> that 30 second wait time?  Can it be done automatically?
>
> If I wrote a manager interface and a custom destination, can the  
> manager
> retrieve the "next" call in the queue and send it to the extension?
>
> Looking for ideas here.
>

Did you try AgentLogin?


> Thanks
>
> EKG
>
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