[asterisk-dev] Snag a caller back from hold in a queue before wrap-up expires.

[Matt Riddell]

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Eric Germann wrote:
> Assuming I'm logged in already as an agent, if I logout and back in and
> queue strategy is round robin, will I snag the call this way?  If so,
> it's so simple, it's elegant.

If you're going to use the Asterisk Manager for this, you may as well
use PauseQueueMember and UnPauseQueueMember controlled by a GUI and
forget about wrapuptime altogether.

- --
Kind Regards,

Matt Riddell
Director
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