[asterisk-biz] Call Center Solution

[Nathan Shadle]

Justin,
 
I have a good deal of experience with Aheeva.
 
I agree that they're a very robust and phenomenal software. You can do
almost anything you want with it. If you can have the toolset available
for php, mysql, and very low-level Asterisk, there's nearly nothing it
can't do well from a call-center perspective. The downside is it's very
complicated. They require you to take extensive training (I think it's
included in your prices) before you can turn up a system.
 
I will disagree that it's incredibly expensive, but it all depends on
your frame of reference. My frame #1 is that I work for a dial-tone
provider who has more marketshare than the incumbant Baby Bell in many
of our markets. $50K is "dirt cheap". Frame #2 is that I owned a small
business (car rental franchise), and $5-15K is small potatoes. Less than
a week's revenue. But to a small Asterisk service provider, $5K might be
5 months revenue stream. Make sure to take that into mind.
 
Six months ago (I can't speak to any improvements since then), their
customer service was problematic. Getting someone to return phone calls
or look at my problem was a big issue. Sometimes days. Once I achieved
that, however, the engineering team was top rate.
 
Just my two cents.
 
Nathan

-----Original Message-----
From: asterisk-biz-bounces at lists.digium.com
[mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Justin Case
Sent: Thursday, May 15, 2008 2:15 PM
To: Commercial and Business-Oriented Asterisk Discussion
Subject: Re: [asterisk-biz] Call Center Solution


Steve,
How is their support ? Anyone else have experience with Aheeva (not that
I don't trust you Steve).

/J


On Thu, May 15, 2008 at 6:26 PM, Steve Totaro
<stotaro at totarotechnologies.com> wrote:


Aheeva has the best product out there but also the most expensive as
far as Asterisk call center solutions.  The webex demo will blow you
away, so will the quote.

Thanks,
Steve Totaro


On Thu, May 15, 2008 at 9:39 AM, Claude Klimos
<claude.klimos at aheeva.com> wrote:
> Hi,
>
>
>
> Aheeva Technology offers a call center solution for Asterisk. The
product
> has been around since 2003 and we have several installations in the
world.
> Lately Aheeva won the Digium Innovation Award for its solution.
>
> It can handle inbound, outbound with different dialing modes
(predictive,
> preview, broadcast, and progressive), skill-based routing, has a
web-based
> management interface configuration and real-time statistics, can
easily
> scale, multi-site and multi-tenants, agents can be equipped with
softphones
> or hardphones, etc.
>
>
>
> You can visit www.aheeva.com or contact me directly for additional
> information.
>
>
>
> Cheers,
>
> Claude
>
> ________________________________
>
> From: asterisk-biz-bounces at lists.digium.com
> [mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Justin
Case
> Sent: Thursday, May 15, 2008 5:34 AM
> To: Commercial and Business-Oriented Asterisk Discussion
> Subject: [asterisk-biz] Call Center Solution
>
>
>
> Hi List,
> I have been using Asterisk for about 4 years now. I have done
extensive work
> so I know my way around. I have a customer now who wants a "Call
Center
> Solution". Something like Avaya or Zulty's. The most important things
for me
> are features and support. I have no problem paying for a solution but
should
> there be an issue I need to know that there will be some one there to
help
> me after the sale. I am looking to hear more from users than sellers
to see
> what others have used and what has worked for them.
>
> Thanks.
>
> /J
>


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