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<DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=734453018-15052008>Justin,</SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=734453018-15052008></SPAN></FONT> </DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN class=734453018-15052008>I have
a good deal of experience with Aheeva.</SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=734453018-15052008></SPAN></FONT> </DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN class=734453018-15052008>I
agree that they're a very robust and phenomenal software. You can do almost
anything you want with it. If you can have the toolset available for php, mysql,
and very low-level Asterisk, there's nearly nothing it can't do well from a
call-center perspective. The downside is it's very complicated. They require you
to take extensive training (I think it's included in your
prices) before you can turn up a system.</SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=734453018-15052008></SPAN></FONT> </DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN class=734453018-15052008>I will
disagree that it's incredibly expensive, but it all depends on your frame of
reference. My frame #1 is that I work for a dial-tone provider who has more
marketshare than the incumbant Baby Bell in many of our markets. $50K is "dirt
cheap". Frame #2 is that I owned a small business (car rental franchise),
and $5-15K is small potatoes. Less than a week's revenue. But to a small
Asterisk service provider, $5K might be 5 months revenue stream. Make sure
to take that into mind.</SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=734453018-15052008></SPAN></FONT> </DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN class=734453018-15052008>Six
months ago (I can't speak to any improvements since then), their customer
service was problematic. Getting someone to return phone calls or look at my
problem was a big issue. Sometimes days. Once I achieved that, however, the
engineering team was top rate.</SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=734453018-15052008></SPAN></FONT> </DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN class=734453018-15052008>Just
my two cents.</SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=734453018-15052008></SPAN></FONT> </DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=734453018-15052008>Nathan</SPAN></FONT></DIV>
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style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #0000ff 2px solid; MARGIN-RIGHT: 0px">
<DIV></DIV>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left><FONT
face=Tahoma size=2>-----Original Message-----<BR><B>From:</B>
asterisk-biz-bounces@lists.digium.com
[mailto:asterisk-biz-bounces@lists.digium.com] <B>On Behalf Of </B>Justin
Case<BR><B>Sent:</B> Thursday, May 15, 2008 2:15 PM<BR><B>To:</B> Commercial
and Business-Oriented Asterisk Discussion<BR><B>Subject:</B> Re:
[asterisk-biz] Call Center Solution<BR><BR></FONT></DIV>Steve,<BR>How is their
support ? Anyone else have experience with Aheeva (not that I don't trust you
Steve).<BR><BR>/J<BR><BR>
<DIV class=gmail_quote>On Thu, May 15, 2008 at 6:26 PM, Steve Totaro <<A
href="mailto:stotaro@totarotechnologies.com">stotaro@totarotechnologies.com</A>>
wrote:<BR>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 1ex; MARGIN: 0pt 0pt 0pt 0.8ex; BORDER-LEFT: rgb(204,204,204) 1px solid">Aheeva
has the best product out there but also the most expensive as<BR>far as
Asterisk call center solutions. The webex demo will blow you<BR>away,
so will the quote.<BR><BR>Thanks,<BR><FONT color=#888888>Steve
Totaro<BR></FONT>
<DIV>
<DIV></DIV>
<DIV class=Wj3C7c><BR>On Thu, May 15, 2008 at 9:39 AM, Claude Klimos <<A
href="mailto:claude.klimos@aheeva.com">claude.klimos@aheeva.com</A>>
wrote:<BR>> Hi,<BR>><BR>><BR>><BR>> Aheeva Technology offers
a call center solution for Asterisk. The product<BR>> has been around
since 2003 and we have several installations in the world.<BR>> Lately
Aheeva won the Digium Innovation Award for its solution.<BR>><BR>> It
can handle inbound, outbound with different dialing modes
(predictive,<BR>> preview, broadcast, and progressive), skill-based
routing, has a web-based<BR>> management interface configuration and
real-time statistics, can easily<BR>> scale, multi-site and
multi-tenants, agents can be equipped with softphones<BR>> or hardphones,
etc.<BR>><BR>><BR>><BR>> You can visit <A
href="http://www.aheeva.com" target=_blank>www.aheeva.com</A> or contact me
directly for additional<BR>> information.<BR>><BR>><BR>><BR>>
Cheers,<BR>><BR>> Claude<BR>><BR>>
________________________________<BR>><BR>> From: <A
href="mailto:asterisk-biz-bounces@lists.digium.com">asterisk-biz-bounces@lists.digium.com</A><BR>>
[mailto:<A
href="mailto:asterisk-biz-bounces@lists.digium.com">asterisk-biz-bounces@lists.digium.com</A>]
On Behalf Of Justin Case<BR>> Sent: Thursday, May 15, 2008 5:34
AM<BR>> To: Commercial and Business-Oriented Asterisk Discussion<BR>>
Subject: [asterisk-biz] Call Center Solution<BR>><BR>><BR>><BR>>
Hi List,<BR>> I have been using Asterisk for about 4 years now. I have
done extensive work<BR>> so I know my way around. I have a customer now
who wants a "Call Center<BR>> Solution". Something like Avaya or Zulty's.
The most important things for me<BR>> are features and support. I have no
problem paying for a solution but should<BR>> there be an issue I need to
know that there will be some one there to help<BR>> me after the sale. I
am looking to hear more from users than sellers to see<BR>> what others
have used and what has worked for them.<BR>><BR>>
Thanks.<BR>><BR>> /J<BR>><BR><BR></DIV></DIV>
<DIV>
<DIV></DIV>
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