[asterisk-biz] View from a side competitor

Sat Feb 17 17:21:52 MST 2007

Criag,

Fonality's PBXtra does have a true ACD solution, with six different
distribution strategies to choose from. Fonality's Call Center Edition
also allows the administrator or call center manager to set a priority
for each agent.

The is a one time fee with unlimited extensions for HUD ( Fonality's
Heads Up Display).

I am still not sure how the list feels about this thread, you can
contact me off the list at the below number and e-mail.

Cheers,

Derrick
dmoenncik at fonality.com
1-877-366-2548, ext 7068

-----Original Message-----
From: asterisk-biz-bounces at lists.digium.com
[mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Craig
Lawrence
Sent: Saturday, February 17, 2007 3:59 PM
To: 'Commercial and Business-Oriented Asterisk Discussion'
Subject: RE: [asterisk-biz] View from a side competitor

Derrick

I'm just wondering whether the Fonality owned products have many unique
features not available in a normal FreePBX / AsteriskNOW / Asterisk
build.

For example does "your" Asterisk version have a true ACD for call centre
(i.e. it will distribute calls to agents based on several selectable
criteria such as "most idle" times ["most idle" reset when a call is
answered, not reset once the agents completes the call])?

WhWh is the maximum feasible number of monitored extensions for the
operator panel (we have a customer looking at an install with 500
extensions who needs a large scale multi-receptionist operator panel)?

Thanks

Craig Lawrence

Mytel Voice & Data Pty Ltd
Communicate the Smart Way

218 / 55 Flemington Road
North Melbourne Victoria 3051

Mytel VOIP Ext phone: 990451
Traditional Phone.  +61 3 9013 1700
Traditional Fax.  +61 3 9011 9618
e.  craig at mytel.net.au <blocked::mailto:craig at mytel.net.au> 
m. 0413 881616
www.mytel.net.au <blocked::http://www.mytel.net.au/> 
  _____  

From: asterisk-biz-bounces at lists.digium.com
[mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Derrick
Moennick
Sent: Sunday, 18 February 2007 10:45 AM
To: 'Commercial and Business-Oriented Asterisk Discussion'
Subject: RE: [asterisk-biz] View from a side competitor

Kim,

What part of Fonality's reseller agreement does not correspond with your
five thoughts? Other than the client paying support to both the
consultant and Fonality for both initial and add-on orders the policies
are as your top 4 statements suggest.

The consultant/Reseller/Partner should ALWAYS be the main point of
contact to the client. The phone system is only a small part of the
network integration work provided by the consultant. 

There are other benefits like shared residual income from not only the
add-on sale of hardware but residual income from provisioning costs and
support.

Derrick Moennick
Fonality - Channel Manager
1-8677-366-2548, ext 7068

-----Original Message-----
From: asterisk-biz-bounces at lists.digium.com
[mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Kim C.
Callis
Sent: Saturday, February 17, 2007 3:32 PM
To: Commercial and Business-Oriented Asterisk Discussion
Subject: Re: [asterisk-biz] View from a side competitor

In thinking about the consultant/manufacturer relationship, I could see
a better win/win program that would be beneficial to all. 

1.) Consultant create relationship with client and sells the client on
using Fonality (as an example) for equipment 
2.) Fonality provides a discounted price for the equipment to the
consultant/reseller
3.) Consultant/reseller pays support fee to Fonality to provide Tier 2
support (and at some point either pay for more support or pay per
incident fee) 
4.) Consultant provides Tier 1 support to client and continues to foster
and maintain relationship with client.
5.) Any future equipment is purchased though Fonality and the profile is
updated with the additional equipment and the client with pay for
support of the new equipment. 

Across the board everyone benefits... I think that most consultants
provide other services beyond telephony systems, and it is important to
not lose the relationship built, bt instead be able to provide all
needed services and allow the consultant to remain the single point of
contact. 

Just passing thoughts!

On 2/17/07, Kim C. Callis <kim.callis at gmail.com> wrote: 
Dean,

I agree whole heartedly about the short sightedness of Fonality. There
is something wrong with the equation when there is no longevity for the
consultant to bring clients into the Fonality (and as I look at over
companies, the same hold true) fold. I think that the only way to be
successful is the form some partnership with one of the of the plethora
of PC stores in the area, and a relationship ship with a VOIP equipment
provider, and go forward from there. 

-- 
Kim C. Callis
kim.callis at gmail.com
_____________________________________ 
"A human being should be able to change a diaper, plan an invasion,
butcher a hog, conn a ship, design a building, write a sonnet, balance
accounts, build a wall, set a bone, comfort the dying, take orders, give
orders, cooperate, act alone, solve equations, analyze a new problem,
pitch manure, program a computer, cook a tasty meal, fight efficiently
and die gallantly. 
Specialization is for insects!"
-- Robert A. Heinlein 
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.digium.com/pipermail/asterisk-biz/attachments/20070217/b8ca463e/attachment-0001.htm