[asterisk-biz] View from a side competitor

Sat Feb 17 18:10:01 MST 2007

You can also consider us voicemeup.com as we are almost ready to lauch the
reseller portion with whitelabel sites + api to provision your sister sites
automatically.

We can work something out , just give us a call on monday.

PS> we won't ask for an arm nor a leg.

514.312.7030

On 2/17/07, Derrick Moennick <derrick at phonesource.ca> wrote:
>
>  Criag,
>
>
>
> Fonality's PBXtra does have a true ACD solution, with six different
> distribution strategies to choose from. Fonality's Call Center Edition also
> allows the administrator or call center manager to set a priority for each
> agent.
>
>
>
> The is a one time fee with unlimited extensions for HUD ( Fonality's Heads
> Up Display).
>
>
>
> I am still not sure how the list feels about this thread, you can contact
> me off the list at the below number and e-mail.
>
>
>
> Cheers,
>
>
>
> Derrick
>
> dmoenncik at fonality.com
>
> 1-877-366-2548, ext 7068
>
>
>
> -----Original Message-----
> *From:* asterisk-biz-bounces at lists.digium.com [mailto:
> asterisk-biz-bounces at lists.digium.com] *On Behalf Of *Craig Lawrence
> *Sent:* Saturday, February 17, 2007 3:59 PM
> *To:* 'Commercial and Business-Oriented Asterisk Discussion'
> *Subject:* RE: [asterisk-biz] View from a side competitor
>
>
>
> Derrick
>
>
>
> I'm just wondering whether the Fonality owned products have many unique
> features not available in a normal FreePBX / AsteriskNOW / Asterisk build.
>
>
>
> For example does "your" Asterisk version have a true ACD for call centre (
> i.e. it will distribute calls to agents based on several selectable
> criteria such as "most idle" times ["most idle" reset when a call is
> answered, not reset once the agents completes the call])?
>
>
>
> WhWh is the maximum feasible number of monitored extensions for the
> operator panel (we have a customer looking at an install with 500 extensions
> who needs a large scale multi-receptionist operator panel)?
>
>
>
> Thanks
>
>
>
> *Craig Lawrence*
>
>
>
> *Mytel** **Voice & Data Pty Ltd*
>
> *Communicate the **Smart Way*
>
>
>
> 218 / 55 Flemington Road
>
> North Melbourne Victoria 3051
>
>
>
> Mytel VOIP Ext phone: 990451
>
> Traditional Phone.  +61 3 9013 1700
>
> Traditional Fax.  +61 3 9011 9618
>
> e.  craig at mytel.net.au
>
> m. 0413 881616
>
> www.mytel.net.au
>   ------------------------------
>
> *From:* asterisk-biz-bounces at lists.digium.com [mailto:
> asterisk-biz-bounces at lists.digium.com] *On Behalf Of *Derrick Moennick
> *Sent:* Sunday, 18 February 2007 10:45 AM
> *To:* 'Commercial and Business-Oriented Asterisk Discussion'
> *Subject:* RE: [asterisk-biz] View from a side competitor
>
>
>
> Kim,
>
>
>
> What part of Fonality's reseller agreement does not correspond with your
> five thoughts? Other than the client paying support to both the consultant
> and Fonality for both initial and add-on orders the policies are as your top
> 4 statements suggest.
>
>
>
> The consultant/Reseller/Partner should ALWAYS be the main point of contact
> to the client. The phone system is only a small part of the network
> integration work provided by the consultant.
>
>
>
> There are other benefits like shared residual income from not only the
> add-on sale of hardware but residual income from provisioning costs and
> support.
>
>
>
> Derrick Moennick
>
> Fonality - Channel Manager
>
> 1-8677-366-2548, ext 7068
>
>
>
> -----Original Message-----
> *From:* asterisk-biz-bounces at lists.digium.com [mailto:
> asterisk-biz-bounces at lists.digium.com] *On Behalf Of *Kim C. Callis
> *Sent:* Saturday, February 17, 2007 3:32 PM
> *To:* Commercial and Business-Oriented Asterisk Discussion
> *Subject:* Re: [asterisk-biz] View from a side competitor
>
>
>
> In thinking about the consultant/manufacturer relationship, I could see a
> better win/win program that would be beneficial to all.
>
> 1.) Consultant create relationship with client and sells the client on
> using Fonality (as an example) for equipment
> 2.) Fonality provides a discounted price for the equipment to the
> consultant/reseller
> 3.) Consultant/reseller pays support fee to Fonality to provide Tier 2
> support (and at some point either pay for more support or pay per incident
> fee)
> 4.) Consultant provides Tier 1 support to client and continues to foster
> and maintain relationship with client.
> 5.) Any future equipment is purchased though Fonality and the profile is
> updated with the additional equipment and the client with pay for support of
> the new equipment.
>
> Across the board everyone benefits... I think that most consultants
> provide other services beyond telephony systems, and it is important to not
> lose the relationship built, bt instead be able to provide all needed
> services and allow the consultant to remain the single point of contact.
>
> Just passing thoughts!
>
>
>  On 2/17/07, *Kim C. Callis* <kim.callis at gmail.com> wrote:
>
> Dean,
>
> I agree whole heartedly about the short sightedness of Fonality. There is
> something wrong with the equation when there is no longevity for the
> consultant to bring clients into the Fonality (and as I look at over
> companies, the same hold true) fold. I think that the only way to be
> successful is the form some partnership with one of the of the plethora of
> PC stores in the area, and a relationship ship with a VOIP equipment
> provider, and go forward from there.
>
>
>
>
>
> --
> Kim C. Callis
> kim.callis at gmail.com
> _____________________________________
> "A human being should be able to change a diaper, plan an invasion,
> butcher a hog, conn a ship, design a building, write a sonnet, balance
> accounts, build a wall, set a bone, comfort the dying, take orders, give
> orders, cooperate, act alone, solve equations, analyze a new problem, pitch
> manure, program a computer, cook a tasty meal, fight efficiently and die
> gallantly.
> Specialization is for insects!"
> -- Robert A. Heinlein
>
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-- 
Mike
Sales Manager
http://www.voicemeup.com
Making it happen
1.877.807.VOIP (8647)
1.514.312.7030
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