[asterisk-biz] transfer of a USA tollfree number needed

[Robert Wolpov]

2 questions:
 
Why do you like the fixed price for inbound service even though, as you say,
the fixed fee is typically higher than what it would be on a per minute
basis?
 
What would the alternative service plan look like that you are suggesting?
 
---------------------------

Robert Wolpov

Junction Networks
rob at junctionnetworks.com
W:  (215) 701-3050 ext. 7002
F:  (215) 754-4477
M:  (917) 991-4234
www.junctionnetworks.com


  _____  

From: asterisk-biz-bounces at lists.digium.com
[mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Bill Michaelson
Sent: Friday, May 05, 2006 12:05 PM
To: Commercial and Business-Oriented Asterisk Discussion
Subject: Re: [asterisk-biz] transfer of a USA tollfree number needed
 
Certainly at your rates, it is easy to understand why you allow unlimited
simultaneous calls.  I give you high marks for service quality, and that is
worth a price premium.  But how much?  Generally I expect a service to be of
reasonably high quality even at competitive prices.

I wince at the 1 minute charges for taking calls to wrong numbers or from
telemarketers that last 5 seconds.  And I pay a monthly fee on some DID's
because it lowers (or eliminates) the charges on inbound calls for which I
can't control the demand, even though the fixed fee is typically higher than
it would be.  Is that a useful insight for you?

Perhaps if you offered alternative pricing plans, you could cater to
different markets simultaneously.  Servicing each customer might be less (or
more) lucrative, but you might compensate with increased market share.  And
if you can continue to maintain quality, you'd have a killer offering.

Maybe.

?

Robert Wolpov wrote: 
I'm curious.....
 
What does everyone think they "should" pay for the following services on an
unlimited simultaneous call basis with no channel charge, no minimums, and
quality customer service?
 
Toll free inbound per minute
US 48 termination per minute
Origination per minute
DID per month
 
 
 
---------------------------
 
Robert Wolpov
 
Junction Networks
rob at junctionnetworks.com
W:  (215) 701-3050 ext. 7002
F:  (215) 754-4477
www.junctionnetworks.com
 
 
 
-----Original Message-----
From: asterisk-biz-bounces at lists.digium.com
[mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Bill Michaelson
Sent: Friday, May 05, 2006 11:00 AM
To: Commercial and Business-Oriented Asterisk Discussion
Subject: Re: [asterisk-biz] transfer of a USA tollfree number needed
 
With such reliable service, I imagine you have good control over 
customer service costs. Would that be a fair assessment?
 
I like your service, but you are not my exclusive provider. I definitely 
notice the price, and especially, the billing increments.
 
Maybe there is some middle ground here. I can't tell you what your most 
profitable price point is, but I can say assuredly that you are losing 
some business due to price. I wish you success, but I'm thankful for 
alternatives.
 
Robert Wolpov wrote:
  
Our nearly 1500 enterprise customers tell us that they pay for the service
we provide because they DON'T have to call customer service due to
    
outages.
  
You can certainly pay less, but if you want a reliable service, there is a
price.  If you can tolerate 1, 2 or 3 day outages and/or latency and poor
quality, there are plenty of other providers that charge less than we do.
 
  
  
    
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