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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>2 questions:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Why do you like the fixed price for
inbound service even though, as you say, the fixed fee is typically higher than
what it would be on a per minute basis?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>What would the alternative service plan
look like that you are suggesting?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<p style='margin-bottom:12.0pt'><font size=2 color=navy face="Times New Roman"><span
style='font-size:10.0pt;color:navy;mso-no-proof:yes'>---------------------------<br>
<br>
Robert Wolpov<br>
<br>
Junction Networks<br>
rob@junctionnetworks.com<br>
W: (215) 701-3050 ext. 7002<br>
F: (215) 754-4477<br>
M: (917) 991-4234<br>
www.junctionnetworks.com<br style='mso-special-character:line-break'>
<![if !supportLineBreakNewLine]><br style='mso-special-character:line-break'>
<![endif]></span></font><o:p></o:p></p>
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</span></font></div>
<p class=MsoNormal><b><font size=2 color=black face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma;color:windowtext;font-weight:bold'>From:</span></font></b><font
size=2 color=black face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;
color:windowtext'> asterisk-biz-bounces@lists.digium.com
[mailto:asterisk-biz-bounces@lists.digium.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Bill Michaelson<br>
<b><span style='font-weight:bold'>Sent:</span></b> Friday, May 05, 2006 12:05
PM<br>
<b><span style='font-weight:bold'>To:</span></b> <st1:PersonName w:st="on">Commercial
and Business-Oriented Asterisk Discussion</st1:PersonName><br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [asterisk-biz]
transfer of a <st1:country-region w:st="on"><st1:place w:st="on">USA</st1:place></st1:country-region>
tollfree number needed</span></font><font color=black><span style='color:windowtext'><o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt'>Certainly at your rates, it is easy to understand why
you allow unlimited simultaneous calls. I give you high marks for service
quality, and that is worth a price premium. But how much? Generally
I expect a service to be of reasonably high quality even at competitive prices.<br>
<br>
I wince at the 1 minute charges for taking calls to wrong numbers or from
telemarketers that last 5 seconds. And I pay a monthly fee on some DID's
because it lowers (or eliminates) the charges on inbound calls for which I
can't control the demand, even though the fixed fee is typically higher than it
would be. Is that a useful insight for you?<br>
<br>
Perhaps if you offered alternative pricing plans, you could cater to different
markets simultaneously. Servicing each customer might be less (or more)
lucrative, but you might compensate with increased market share. And if
you can continue to maintain quality, you'd have a killer offering.<br>
<br>
Maybe.<br>
<br>
?<br>
<br>
Robert Wolpov wrote: <o:p></o:p></span></font></p>
<pre wrap=""><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>I'm curious.....<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>What does everyone think they "should" pay for the following services on an<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>unlimited simultaneous call basis with no channel charge, no minimums, and<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>quality customer service?<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Toll free inbound per minute<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>US 48 termination per minute<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Origination per minute<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>DID per month<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>---------------------------<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Robert Wolpov<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Junction Networks<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><a
href="mailto:rob@junctionnetworks.com">rob@junctionnetworks.com</a><o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>W:<span style='mso-spacerun:yes'> </span>(215) 701-3050 ext. 7002<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>F:<span style='mso-spacerun:yes'> </span>(215) 754-4477<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><a
href="http://www.junctionnetworks.com">www.junctionnetworks.com</a><o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>-----Original Message-----<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>From: <a
href="mailto:asterisk-biz-bounces@lists.digium.com">asterisk-biz-bounces@lists.digium.com</a><o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>[<a
href="mailto:asterisk-biz-bounces@lists.digium.com">mailto:asterisk-biz-bounces@lists.digium.com</a>] On Behalf Of Bill Michaelson<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Sent: Friday, May 05, 2006 11:00 AM<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>To: <st1:PersonName
w:st="on">Commercial and Business-Oriented Asterisk Discussion</st1:PersonName><o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Subject: Re: [asterisk-biz] transfer of a <st1:country-region
w:st="on"><st1:place w:st="on">USA</st1:place></st1:country-region> tollfree number needed<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>With such reliable service, I imagine you have good control over <o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>customer service costs. Would that be a fair assessment?<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>I like your service, but you are not my exclusive provider. I definitely <o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>notice the price, and especially, the billing increments.<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Maybe there is some middle ground here. I can't tell you what your most <o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>profitable price point is, but I can say assuredly that you are losing <o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>some business due to price. I wish you success, but I'm thankful for <o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>alternatives.<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Robert Wolpov wrote:<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><span style='mso-spacerun:yes'> </span><o:p></o:p></span></font></pre>
<blockquote style='margin-top:5.0pt;margin-bottom:5.0pt' type=cite><pre wrap=""><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Our nearly 1500 enterprise customers tell us that they pay for the service<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>we provide because they DON'T have to call customer service due to<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><span style='mso-spacerun:yes'> </span><o:p></o:p></span></font></pre></blockquote>
<pre wrap=""><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>outages.<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><span style='mso-spacerun:yes'> </span><o:p></o:p></span></font></pre>
<blockquote style='margin-top:5.0pt;margin-bottom:5.0pt' type=cite><pre wrap=""><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>You can certainly pay less, but if you want a reliable service, there is a<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>price.<span style='mso-spacerun:yes'> </span>If you can tolerate 1, 2 or 3 day outages and/or latency and poor<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>quality, there are plenty of other providers that charge less than we do.<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><span style='mso-spacerun:yes'> </span><o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><span style='mso-spacerun:yes'> </span><o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><span style='mso-spacerun:yes'> </span><o:p></o:p></span></font></pre></blockquote>
<pre wrap=""><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>_______________________________________________<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>--Bandwidth and Colocation provided by Easynews.com --<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>asterisk-biz mailing list<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>To UNSUBSCRIBE or update options visit:<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><span style='mso-spacerun:yes'> </span><a
href="http://lists.digium.com/mailman/listinfo/asterisk-biz">http://lists.digium.com/mailman/listinfo/asterisk-biz</a><o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>_______________________________________________<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>--Bandwidth and Colocation provided by Easynews.com --<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>asterisk-biz mailing list<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>To UNSUBSCRIBE or update options visit:<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><span style='mso-spacerun:yes'> </span><a
href="http://lists.digium.com/mailman/listinfo/asterisk-biz">http://lists.digium.com/mailman/listinfo/asterisk-biz</a><o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><span style='mso-spacerun:yes'> </span><o:p></o:p></span></font></pre></div>
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