[asterisk-biz] transfer of a USA tollfree number needed

[Bill Michaelson]

Certainly at your rates, it is easy to understand why you allow 
unlimited simultaneous calls. I give you high marks for service quality, 
and that is worth a price premium. But how much? Generally I expect a 
service to be of reasonably high quality even at competitive prices.

I wince at the 1 minute charges for taking calls to wrong numbers or 
from telemarketers that last 5 seconds. And I pay a monthly fee on some 
DID's because it lowers (or eliminates) the charges on inbound calls for 
which I can't control the demand, even though the fixed fee is typically 
higher than it would be. Is that a useful insight for you?

Perhaps if you offered alternative pricing plans, you could cater to 
different markets simultaneously. Servicing each customer might be less 
(or more) lucrative, but you might compensate with increased market 
share. And if you can continue to maintain quality, you'd have a killer 
offering.

Maybe.

?

Robert Wolpov wrote:
> I'm curious.....
>
> What does everyone think they "should" pay for the following services on an
> unlimited simultaneous call basis with no channel charge, no minimums, and
> quality customer service?
>
> Toll free inbound per minute
> US 48 termination per minute
> Origination per minute
> DID per month
>
>
>
> ---------------------------
>
> Robert Wolpov
>
> Junction Networks
> rob at junctionnetworks.com
> W:  (215) 701-3050 ext. 7002
> F:  (215) 754-4477
> www.junctionnetworks.com
>
>
>
> -----Original Message-----
> From: asterisk-biz-bounces at lists.digium.com
> [mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Bill Michaelson
> Sent: Friday, May 05, 2006 11:00 AM
> To: Commercial and Business-Oriented Asterisk Discussion
> Subject: Re: [asterisk-biz] transfer of a USA tollfree number needed
>
> With such reliable service, I imagine you have good control over 
> customer service costs. Would that be a fair assessment?
>
> I like your service, but you are not my exclusive provider. I definitely 
> notice the price, and especially, the billing increments.
>
> Maybe there is some middle ground here. I can't tell you what your most 
> profitable price point is, but I can say assuredly that you are losing 
> some business due to price. I wish you success, but I'm thankful for 
> alternatives.
>
> Robert Wolpov wrote:
>   
>> Our nearly 1500 enterprise customers tell us that they pay for the service
>> we provide because they DON'T have to call customer service due to
>>     
> outages.
>   
>> You can certainly pay less, but if you want a reliable service, there is a
>> price.  If you can tolerate 1, 2 or 3 day outages and/or latency and poor
>> quality, there are plenty of other providers that charge less than we do.
>>
>>   
>>   
>>     
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