[Asterisk-biz] . call centre in cuba
asterisk at sipspain.com
asterisk at sipspain.com
Sat Oct 1 01:01:46 MST 2005
As far as I understood, they need Spanish Speaken People. That is
difficult to get on Blangadesh. You need to choose a country where people
speaks spanish as a native language and therefore, do not get a rude
accent on the phone when answering calls,
Problem is that country has to had not only low prices on staff (you can
find a lot of latin american countries under those conditions), but also
good IP communications to do voIP (something not so common on latin
american countries). Believe me, there is better options than blangadesh
and even latin american sites. In fact, you should go were ever major
companies on spain are locating their call centers (including the own Call
Center of Telefonica!! ) :-)
To take the project seriously, my suggestions will be:
- Contact with a company that is authorized as a VOIP reseller at
spanish Government (CMT - Telecommunications Market Commission). Remenber,
they would have to get DIDs and forward them to the external country. You
need to have a CMT licence as a voIP provider authorized on Spain to do
that legally.
- Has a local precence on Spain, ideally near the offices of the
customer, and be able to do the project face-to-face with the customer
- Known the feautures of the Spanish Call Center. Ideally, it would
authorized provider of the Spanish Asociation of Experts on Contact
Centers (see http://www.aeeccc.com/ )
- Be able to provide to DID numbers on spain and known the difference and
feautures of premium numbers there (900, 901, 902, 905, 906)
- Be recognized on Spain as a company doing Asterisk busines, with a year
minumun experience on the market, references of customers, and dCAP
certified people on your staff
We fullfill all those requirements, and I really think that companies
doing Spanish Speaker Call Centers should do (or at leat, some point of
them).
I am aware that call center is a very productive business, but also think
that althought globalization is everywhere, and you could do it on any
country, you should be at the local market to known the real
possibilities. Otherwise, there is a huge risk to fail on the project.
Operations Jabeens <operations.jabeens at gmail.com>
Enviado por: asterisk-biz-bounces at lists.digium.com
30/09/2005 19:28
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Re: [Asterisk-biz] . call centre in cuba
Hi,
How about setting up call centre in Bangladesh. Labor is cheap and can be
trained in speaking English in American or UK accent. In fact there are
many un-employed university graduate with technical expertise who can work
for customer support or technical support functions.
We have links with a several established IT company in Bangladesh, one of
the largest dialup and borad band ISP, VOIP termination facilities etc. If
you are interested we can explore feasibility of setting up call center in
Bangladesh.
Thanks,
Capt. Farhad
Independent IT Consultant, Bangladesh
Tel : (880)-2-8852425
On 9/30/05, asterisk at sipspain.com <asterisk at sipspain.com> wrote:
YOU ARE RIGHT.
It is crazy to do the call center on Cuba, since prices are too high for
communications over there. In fact, we did a similiar solution for a
customer requiring a Call Center in Spain (we are spain based), but we
based it on another country were communications are not so high and were
prices on staff are also low.
If you have a customer interested on such a call center on Cuba, may be we
can join together and offer him a better solution.
Let me known.
Kind Regards,
Andres at EuropeSip.com
"Dean Collins" <Dean at collins.net.pr>
Enviado por: asterisk-biz-bounces at lists.digium.com
30/09/2005 17:42
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RE: [Asterisk-biz] . call centre in cuba
>From what I understand, costs for bandwidth outweigh the pricing
differential of staff costs between Cuba and other Latin American
countries.
Cheers,
Dean
> -----Original Message-----
> From: asterisk-biz-bounces at lists.digium.com [mailto:asterisk-biz-
> bounces at lists.digium.com] On Behalf Of Alexander Wiercinski
> Sent: Friday, 30 September 2005 10:36 AM
> To: Commercial and Business-Oriented Asterisk Discussion
> Subject: [Asterisk-biz] . call centre in cuba
>
> Hi,
>
> I have a potential customer for an asterisk based call center in cuba.
> Does
> anybody know what would be the best way to have roughly 2 E1s capacity
> from
> Cuba to Spain (60 calls). The usual questions apply:
> cost/quality/legality.
>
> This is very early on and the person involved is doing a feasibility
study
> but he is based there and he already proved that impossible is
possible in
> a
> number of other businesess. So if anybody is interested in potential
> business oportunity or simply has the knowledge at hand please get in
> touch
> with me.
>
> regard
> alex
>
>
> --
> Aleksander Wiercinski
>
> Managing Director
>
> Halo Kwadrat
> ul. Smulikowskiego 5/5
> Warszawa 00-389
> tel: +48 (22) 3182222
> fax: +48 (22) 8289905
> kom: +48 602 445249
>
> -`No, no!' said the Queen. `Sentence first-verdict afterwards.'-
>
>
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