<br><font size=2 face="sans-serif">As far as I understood, they need Spanish
Speaken People. That is difficult to get on Blangadesh. You need to choose
a country where people speaks spanish as a native language and therefore,
do not get a rude accent on the phone when answering calls, </font>
<br>
<br><font size=2 face="sans-serif">Problem is that country has to had not
only low prices on staff (you can find a lot of latin american countries
under those conditions), but also good IP communications to do voIP (something
not so common on latin american countries). Believe me, there is
better options than blangadesh and even latin american sites. In fact,
you should go were ever major companies on spain are locating their call
centers (including the own Call Center of Telefonica!! ) :-)</font>
<br>
<br><font size=2 face="sans-serif">To take the project seriously, my suggestions
will be:</font>
<br>
<br><font size=2 face="sans-serif">- Contact with a company that
is authorized as a VOIP reseller at spanish Government (CMT - Telecommunications
Market Commission). Remenber, they would have to get DIDs and forward
them to the external country. You need to have a CMT licence as a voIP
provider authorized on Spain to do that legally.</font>
<br><font size=2 face="sans-serif">- Has a local precence on Spain,
ideally near the offices of the customer, and be able to do the project
face-to-face with the customer</font>
<br><font size=2 face="sans-serif">- Known the feautures of the
Spanish Call Center. Ideally, it would authorized provider of the
Spanish Asociation of Experts on Contact Centers (see http://www.aeeccc.com/
)</font>
<br><font size=2 face="sans-serif">- Be able to provide to DID numbers
on spain and known the difference and feautures of premium numbers there
(900, 901, 902, 905, 906)</font>
<br><font size=2 face="sans-serif">- Be recognized on Spain as a company
doing Asterisk busines, with a year minumun experience on the market, references
of customers, and dCAP certified people on your staff</font>
<br>
<br><font size=2 face="sans-serif">We fullfill all those requirements,
and I really think that companies doing Spanish Speaker Call Centers should
do (or at leat, some point of them).</font>
<br>
<br><font size=2 face="sans-serif">I am aware that call center is a very
productive business, but also think that althought globalization is everywhere,
and you could do it on any country, you should be at the local market to
known the real possibilities. Otherwise, there is a huge risk to fail on
the project. </font>
<br>
<br>
<br>
<br>
<br>
<br>
<table width=100%>
<tr valign=top>
<td width=40%><font size=1 face="sans-serif"><b>Operations Jabeens <operations.jabeens@gmail.com></b>
</font>
<br><font size=1 face="sans-serif">Enviado por: asterisk-biz-bounces@lists.digium.com</font>
<p><font size=1 face="sans-serif">30/09/2005 19:28</font>
<table border>
<tr valign=top>
<td bgcolor=white>
<div align=center><font size=1 face="sans-serif">Por favor, responda a<br>
Operations Jabeens <operations.jabeens@gmail.com>; Por favor, responda
a<br>
Commercial and Business-Oriented Asterisk Discussion
<asterisk-biz@lists.digium.com></font></div></table>
<br>
<td width=59%>
<table width=100%>
<tr valign=top>
<td>
<div align=right><font size=1 face="sans-serif">Para</font></div>
<td><font size=1 face="sans-serif">Commercial and Business-Oriented Asterisk
Discussion <asterisk-biz@lists.digium.com></font>
<tr valign=top>
<td>
<div align=right><font size=1 face="sans-serif">cc</font></div>
<td>
<tr valign=top>
<td>
<div align=right><font size=1 face="sans-serif">Asunto</font></div>
<td><font size=1 face="sans-serif">Re: [Asterisk-biz] . call centre in
cuba</font></table>
<br>
<table>
<tr valign=top>
<td>
<td></table>
<br></table>
<br>
<br>
<br><font size=3>Hi,</font>
<br><font size=3> </font>
<br><font size=3>How about setting up call centre in Bangladesh. Labor
is cheap and can be trained in speaking English in American or UK accent.
In fact there are many un-employed university graduate with technical expertise
who can work for customer support or technical support functions.
</font>
<br><font size=3> </font>
<br><font size=3>We have links with a several established IT company in
Bangladesh, one of the largest dialup and borad band ISP, VOIP termination
facilities etc. If you are interested we can explore feasibility of setting
up call center in Bangladesh. </font>
<br><font size=3> </font>
<br><font size=3>Thanks,</font>
<br><font size=3>Capt. Farhad</font>
<br><font size=3>Independent IT Consultant, Bangladesh </font>
<br><font size=3>Tel : (880)-2-8852425</font>
<br><font size=3> </font>
<br><font size=3><br>
<br>
</font>
<br><font size=3>On 9/30/05, </font><a href=mailto:asterisk@sipspain.com><font size=3 color=blue><b><u>asterisk@sipspain.com</u></b></font></a><font size=3>
<</font><a href=mailto:asterisk@sipspain.com><font size=3 color=blue><u>asterisk@sipspain.com</u></font></a><font size=3>>
wrote: </font>
<br><font size=2 face="sans-serif"><br>
YOU ARE RIGHT.</font><font size=3> <br>
</font><font size=2 face="sans-serif"><br>
It is crazy to do the call center on Cuba, since prices are too high for
communications over there. In fact, we did a similiar solution for
a customer requiring a Call Center in Spain (we are spain based), but we
based it on another country were communications are not so high and were
prices on staff are also low. </font><font size=3><br>
</font><font size=2 face="sans-serif"><br>
If you have a customer interested on such a call center on Cuba, may be
we can join together and offer him a better solution.</font><font size=3>
<br>
</font><font size=2 face="sans-serif"><br>
Let me known.</font><font size=3> <br>
</font><font size=2 face="sans-serif"><br>
Kind Regards,</font><font size=3> <br>
</font><font size=2 face="sans-serif"><br>
Andres at EuropeSip.com</font><font size=3>
<br>
<br>
<br>
<br>
</font>
<table width=100%>
<tr valign=top>
<td width=48%><font size=1 face="sans-serif"><b>"Dean Collins"
<</b></font><a href=mailto:Dean@collins.net.pr target=_blank><font size=1 color=blue face="sans-serif"><b><u>Dean@collins.net.pr</u></b></font></a><font size=1 face="sans-serif"><b>></b>
<br>
Enviado por: </font><a href="mailto:asterisk-biz-bounces@lists.digium.com" target=_blank><font size=1 color=blue face="sans-serif"><u>asterisk-biz-bounces@lists.digium.com
</u></font></a>
<p><font size=1 face="sans-serif">30/09/2005 17:42</font><font size=3>
</font>
<br>
<table border=4 width=100%>
<tr valign=top>
<td width=100% bgcolor=white>
<div align=center><font size=1 face="sans-serif">Por favor, responda a<br>
Commercial and Business-Oriented Asterisk Discussion
<</font><a href="mailto:asterisk-biz@lists.digium.com" target=_blank><font size=1 color=blue face="sans-serif"><u>
asterisk-biz@lists.digium.com</u></font></a><font size=1 face="sans-serif">></font></div></table>
<p>
<td width=50%>
<br>
<table width=100%>
<tr valign=top>
<td width=7%>
<div align=right><font size=1 face="sans-serif">Para</font></div>
<td width=92%><font size=1 face="sans-serif">"Commercial and Business-Oriented
Asterisk Discussion" <</font><a href="mailto:asterisk-biz@lists.digium.com" target=_blank><font size=1 color=blue face="sans-serif"><u>
asterisk-biz@lists.digium.com</u></font></a><font size=1 face="sans-serif">></font><font size=3>
</font>
<tr valign=top>
<td>
<div align=right><font size=1 face="sans-serif">cc</font></div>
<td>
<tr valign=top>
<td>
<div align=right><font size=1 face="sans-serif">Asunto</font></div>
<td><font size=1 face="sans-serif">RE: [Asterisk-biz] . call centre in
cuba</font></table>
<br>
<br>
<table width=100%>
<tr valign=top>
<td width=50%>
<td width=50%></table>
<br>
<td width=0%></table>
<p><font size=3><br>
<br>
</font><tt><font size=2><br>
>From what I understand, costs for bandwidth outweigh the pricing<br>
differential of staff costs between Cuba and other Latin American<br>
countries. <br>
<br>
Cheers,<br>
Dean<br>
<br>
<br>
<br>
> -----Original Message-----<br>
> From: </font></tt><a href="mailto:asterisk-biz-bounces@lists.digium.com" target=_blank><tt><font size=2 color=blue><u>asterisk-biz-bounces@lists.digium.com
</u></font></tt></a><tt><font size=2>[mailto:</font></tt><a href="mailto:asterisk-biz-" target=_blank><tt><font size=2 color=blue><u>asterisk-biz-</u></font></tt></a><tt><font size=2><br>
> </font></tt><a href=mailto:bounces@lists.digium.com target=_blank><tt><font size=2 color=blue><u>bounces@lists.digium.com</u></font></tt></a><tt><font size=2>]
On Behalf Of Alexander Wiercinski<br>
> Sent: Friday, 30 September 2005 10:36 AM<br>
> To: Commercial and Business-Oriented Asterisk Discussion<br>
> Subject: [Asterisk-biz] . call centre in cuba <br>
> <br>
> Hi,<br>
> <br>
> I have a potential customer for an asterisk based call center in cuba.<br>
> Does<br>
> anybody know what would be the best way to have roughly 2 E1s capacity<br>
> from<br>
> Cuba to Spain (60 calls). The usual questions apply: <br>
> cost/quality/legality.<br>
> <br>
> This is very early on and the person involved is doing a feasibility<br>
study<br>
> but he is based there and he already proved that impossible is<br>
possible in<br>
> a <br>
> number of other businesess. So if anybody is interested in potential<br>
> business oportunity or simply has the knowledge at hand please get
in<br>
> touch<br>
> with me.<br>
> <br>
> regard<br>
> alex <br>
> <br>
> <br>
> --<br>
> Aleksander Wiercinski<br>
> <br>
> Managing Director<br>
> <br>
> Halo Kwadrat<br>
> ul. Smulikowskiego 5/5<br>
> Warszawa 00-389<br>
> tel: +48 (22) 3182222<br>
> fax: +48 (22) 8289905 <br>
> kom: +48 602 445249<br>
> <br>
> -`No, no!' said the Queen. `Sentence first-verdict afterwards.'-<br>
> <br>
> <br>
> _______________________________________________<br>
> Asterisk-Biz mailing list<br>
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