[Asterisk-biz] LiveVOIP

[Matthew Marlowe]

I'm sure LiveVOIP watches this last as I've seen prior posts to this list.  Being that LiveVOIP completey ignores all phone calls and 90% of all e-mails I'm going to post this here.

Yesterday at around 3:00PM EST - 5:00PM EST we were experiencing major issues with LiveVOIP.

Around 3:00PM inbound (toll-free) service stopped working completey and callers would receive an All Circuits Busy or other message.  I did complete testing on my side and called from various phone numbers and in addition verified this with approximately 10 other LiveVOIP customers.  Service was fairly quickly restored.  At first, no calls would work and then some calls would work, some wouldn't... Then they all did.  Afterwards the quality was extremely horrible for inbound and outbound.  I verified this again with approximately 10 other LiveVOIP customers and they all had the same issues.

For whatever reason, leaving voicemail for LiveVOIP and sending multiple e-mails to support have gone unanswered - To add to that, I sent e-mails to support last week and the week before that which I am still waiting for a response from.

Although prior to yesterday I have never had an issue with LiveVOIP and at this point will continue to use them.  I would love everyone to be aware as to what has happened, especially since LiveVOIP refuses to answer any e-mails and or phone calls.

Sincerely,

Matthew Marlowe
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