[Asterisk-biz] LiveVOIP

[Herman Webley]

On Thu, 2005-04-07 at 08:11 -0400, Matthew Marlowe wrote:
> I'm sure LiveVOIP watches this last as I've seen prior posts to this
> list.  Being that LiveVOIP completey ignores all phone calls and 90%
> of all e-mails I'm going to post this here.
>  
> Yesterday at around 3:00PM EST - 5:00PM EST we were experiencing major
> issues with LiveVOIP.
>  
> Around 3:00PM inbound (toll-free) service stopped working completey
> and callers would receive an All Circuits Busy or other message.  I
> did complete testing on my side and called from various phone numbers
> and in addition verified this with approximately 10 other LiveVOIP
> customers.  Service was fairly quickly restored.  At first, no calls
> would work and then some calls would work, some wouldn't... Then they
> all did.  Afterwards the quality was extremely horrible for inbound
> and outbound.  I verified this again with approximately 10 other
> LiveVOIP customers and they all had the same issues.
>  
> For whatever reason, leaving voicemail for LiveVOIP and sending
> multiple e-mails to support have gone unanswered - To add to that, I
> sent e-mails to support last week and the week before that which I am
> still waiting for a response from.
>  
> Although prior to yesterday I have never had an issue with LiveVOIP
> and at this point will continue to use them.  I would love everyone to
> be aware as to what has happened, especially since LiveVOIP refuses to
> answer any e-mails and or phone calls.
>  
> Sincerely,
>  
> Matthew Marlowe

Too many people just don't understand how easy and effective
communication is. They should go to a customer service workshop or
something. They would be surprised how much that would help.

Best regards,
Herman Webley