[asterisk-users] Queue not dialing out to cell phone for some reason

Fri Nov 16 16:33:24 CST 2018

Got it working! Thanks a lot again. As a bonus, is there a background on why SIP/ did not work with a sip trunk provider? :)

      From: John Kiniston <johnkiniston at gmail.com>
 To: Ivan Demkovitch <idemkovitch at yahoo.com> 
Cc: Asterisk Users Mailing List - Non-Commercial Discussion <asterisk-users at lists.digium.com>
 Sent: Friday, November 16, 2018 3:08 PM
 Subject: Re: [asterisk-users] Queue not dialing out to cell phone for some reason

So, LOCAL in this context is a 'Technology' or 'Channel Driver' , Instead of PJSIP, SIP, IAX, it's sending a call to a dialplan target.

Your entry in queues.conf with LOCAL/105 at internal would send the call to the context 'internal' extension '105' and execute whatever that dialplan does.

The parameters I gave are actually part of the Queue member definition, 

>From the example queues.conf:

 Each member of this call queue is listed on a separate line in
; the form technology/dialstring.  "member" means a normal member of a
; queue.  An optional penalty may be specified after a comma, such that
; entries with higher penalties are considered last.  An optional member
; name may also be specified after a second comma, which is used in log
; messages as a "friendly name".  Multiple interfaces may share a single
; member name. An optional state interface may be specified after a third
; comma. This interface will be the one for which app_queue receives device
; state notifications, even though the first interface specified is the one
; that is actually called.
;
; A hint can also be used in place of the state interface using the format
; hint:<extension>@<context>. If no context is specified then 'default' will
; be used.

So 0 is the Penalty for the user
Then 'eric' is the Member name 
and the state interface is using the hint defined for the user.

On Fri, Nov 16, 2018 at 1:58 PM Ivan Demkovitch <idemkovitch at yahoo.com> wrote:

John,
Thanks for reply! I use 13.1-cert1, plain vanilla Asterisk. Installed and configured as per book..
So, from what I understand - LOCAL means I want local extension to be a member of a queue.
For example, I have this:
[internal]
;Eric on extension 105
exten => 105,1,Dial(${ERIC_CELL}&${ERIC_OFFICE},30)
        same => n,VoiceMail(105 at default,u)
------------------------
Do I understand correctly that I should just put this in queues? That would replace 2 members I had (office and cell)
member => LOCAL/105 at internal,0,Eric,hint:105 at internal

Can you direct me to specification of parameters under LOCAL (tried to search but don't see any)what is 0? What is "Eric"? hint? Wonder what all of them do.
Also, my queues.conf setup like this:
timeout=30
retry=1
Which means if I send it to "Eric" - it will go to his voicemail after 30 seconds. Should I change timings?
Thank you!

      From: John Kiniston <johnkiniston at gmail.com>
 To: Ivan Demkovitch <idemkovitch at yahoo.com>; Asterisk Users Mailing List - Non-Commercial Discussion <asterisk-users at lists.digium.com> 
 Sent: Friday, November 16, 2018 2:43 PM
 Subject: Re: [asterisk-users] Queue not dialing out to cell phone for some reason

My settings for the queue.log are in the [general] section of logger.conf

I'm running 13, I didn't see what version you said you were running.

If I wanted to add a LOCAL channel to my queue I'd do it as

member => LOCAL/7124 at kiniston-intern,0,John,hint:7124 at kiniston-intern

On Thu, Nov 15, 2018 at 2:38 PM Ivan Demkovitch <idemkovitch at yahoo.com> wrote:

John,
FF1565AABB2D-SLS is probably invalid because it's not registered/lost registration. This client is connected via VPN to our network, it usually works when it's "warm". Not concerned about it too much.
15555555555 at callcentric OTOH is an actual cell phone that should be dialed out via callcentric trunk. Maybe I'm smoking something thinking it was working before. I know it works from 
extensions.conf -------------------------[globals]
ERIC_CELL=SIP/15555555555 at callcentric...
exten => 105,1,Dial(${ERIC_CELL}&${ERIC_OFFICE},30)
        same => n,VoiceMail(105 at default,u)
-----------------------------------
but in queues.conf I can't use same globals so I just put it in like that.What do you mean by using LOCAL channel? Can you be more specific? I'm not very good at this :)

This is logger.conf. Where(which section) should I place logging configuration?
[general]
dateformat=%F %T
[logfiles]
console => notice,warning,error,dtmf
messages => security,notice,warning,error,fax
verbose => verbose

Thank you!

      From: John Kiniston <johnkiniston at gmail.com>
 To: idemkovitch at yahoo.com 
 Sent: Thursday, November 15, 2018 3:17 PM
 Subject: Re: [asterisk-users] Queue not dialing out to cell phone for some reason

OK.

So it looks like asterisk can't ring FF1565AABB2D-SLS because it's invalid.

is the user at  '15555555555' actually able the answer calls? I wouldn't expect that agent to work configured that way, I'd use a LOCAL channel to direct the call to a context that sets the call up before dialing out.

You configure queue logging in logger.conf , Look at the settings 
queue_log = yes
queue_log_to_file = yes
queue_log_name = queue_log

On Thu, Nov 15, 2018 at 2:08 PM Ivan Demkovitch <idemkovitch at yahoo.com> wrote:

John,
This is output of command below. How do I enable and log queue events?The 1555 at callcentric is the one I'm curious about. I just tried calling into "sales" again and it didn't change this "last was 1219067" output
Sales has 0 calls (max unlimited) in 'ringall' strategy (9s holdtime, 156s talktime), W:0, C:4, A:6, SL:0.0% within 0s
   Members:
      SIP/15555555555 at callcentric (ringinuse disabled) (Not in use) has taken 4 calls (last was 1219067 secs ago)
      SIP/FF4C119EEBF8-SLS (ringinuse disabled) (Not in use) has taken no calls yet
      SIP/FF1565AABB2D-SLS (ringinuse disabled) (Invalid) has taken no calls yet
      SIP/FF9EF375CCFC-SLS (ringinuse disabled) (Not in use) has taken no calls yet
   No Callers

[Sales](StandardQueue)
announce = first
member => SIP/FF4C119EEBF8-SLS
member => SIP/FF9EF375CCFC-SLS
member => SIP/13145555555 at callcentric ;Eric's cell
member => SIP/FF1565AABB2D-SLS ;Eric's Yealink

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A human being should be able to change a diaper, plan an invasion, butcher a hog, conn a ship, design a building, write a sonnet, balance accounts, build a wall, set a bone, comfort the dying, take orders, give orders, cooperate, act alone, solve equations, analyze a new problem, pitch manure, program a computer, cook a tasty meal, fight efficiently, die gallantly. Specialization is for insects.
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-- 
A human being should be able to change a diaper, plan an invasion, butcher a hog, conn a ship, design a building, write a sonnet, balance accounts, build a wall, set a bone, comfort the dying, take orders, give orders, cooperate, act alone, solve equations, analyze a new problem, pitch manure, program a computer, cook a tasty meal, fight efficiently, die gallantly. Specialization is for insects.
---Heinlein

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