[asterisk-users] Queue not dialing out to cell phone for some reason

Fri Nov 16 15:07:26 CST 2018

So, LOCAL in this context is a 'Technology' or 'Channel Driver' , Instead
of PJSIP, SIP, IAX, it's sending a call to a dialplan target.

Your entry in queues.conf with LOCAL/105 at internal would send the call to
the context 'internal' extension '105' and execute whatever that dialplan
does.

The parameters I gave are actually part of the Queue member definition,

>From the example queues.conf:

 Each member of this call queue is listed on a separate line in
; the form technology/dialstring.  "member" means a normal member of a
; queue.  An optional penalty may be specified after a comma, such that
; entries with higher penalties are considered last.  An optional member
; name may also be specified after a second comma, which is used in log
; messages as a "friendly name".  Multiple interfaces may share a single
; member name. An optional state interface may be specified after a third
; comma. This interface will be the one for which app_queue receives device
; state notifications, even though the first interface specified is the one
; that is actually called.
;
; A hint can also be used in place of the state interface using the format
; hint:<extension>@<context>. If no context is specified then 'default' will
; be used.

So 0 is the Penalty for the user
Then 'eric' is the Member name
and the state interface is using the hint defined for the user.

On Fri, Nov 16, 2018 at 1:58 PM Ivan Demkovitch <idemkovitch at yahoo.com>
wrote:

> John,
>
> Thanks for reply! I use 13.1-cert1, plain vanilla Asterisk. Installed and
> configured as per book..
>
> So, from what I understand - LOCAL means I want local extension to be a
> member of a queue.
>
> For example, I have this:
>
> [internal]
>
> ;Eric on extension 105
> exten => 105,1,Dial(${ERIC_CELL}&${ERIC_OFFICE},30)
>         same => n,VoiceMail(105 at default,u)
>
> ------------------------
>
> Do I understand correctly that I should just put this in queues? That
> would replace 2 members I had (office and cell)
>
> member => LOCAL/105 at internal,0,Eric,hint:105 at internal
>
>
> Can you direct me to specification of parameters under LOCAL (tried to
> search but don't see any)
> what is 0? What is "Eric"? hint? Wonder what all of them do.
>
> Also, my queues.conf setup like this:
>
> timeout=30
> retry=1
>
> Which means if I send it to "Eric" - it will go to his voicemail after 30
> seconds. Should I change timings?
>
> Thank you!
>
> ------------------------------
> *From:* John Kiniston <johnkiniston at gmail.com>
> *To:* Ivan Demkovitch <idemkovitch at yahoo.com>; Asterisk Users Mailing
> List - Non-Commercial Discussion <asterisk-users at lists.digium.com>
> *Sent:* Friday, November 16, 2018 2:43 PM
> *Subject:* Re: [asterisk-users] Queue not dialing out to cell phone for
> some reason
>
> My settings for the queue.log are in the [general] section of logger.conf
>
> I'm running 13, I didn't see what version you said you were running.
>
>
> If I wanted to add a LOCAL channel to my queue I'd do it as
>
> member => LOCAL/7124 at kiniston-intern,0,John,hint:7124 at kiniston-intern
>
> On Thu, Nov 15, 2018 at 2:38 PM Ivan Demkovitch <idemkovitch at yahoo.com>
> wrote:
>
> John,
>
> FF1565AABB2D-SLS is probably invalid because it's not registered/lost
> registration. This client is connected via VPN to our network, it usually
> works when it's "warm". Not concerned about it too much.
>
> 15555555555 at callcentric OTOH is an actual cell phone that should be
> dialed out via callcentric trunk.
> Maybe I'm smoking something thinking it was working before. I know it
> works from
>
> extensions.conf
> -------------------------
> [globals]
> ERIC_CELL=SIP/15555555555 at callcentric
> ...
>
> exten => 105,1,Dial(${ERIC_CELL}&${ERIC_OFFICE},30)
>         same => n,VoiceMail(105 at default,u)
> -----------------------------------
>
> but in queues.conf I can't use same globals so I just put it in like that.
> What do you mean by using LOCAL channel? Can you be more specific? I'm not
> very good at this :)
>
>
>
> This is logger.conf. Where(which section) should I place logging
> configuration?
>
> [general]
> dateformat=%F %T
>
> [logfiles]
> console => notice,warning,error,dtmf
> messages => security,notice,warning,error,fax
> verbose => verbose
>
>
>
> Thank you!
>
> ------------------------------
> *From:* John Kiniston <johnkiniston at gmail.com>
> *To:* idemkovitch at yahoo.com
> *Sent:* Thursday, November 15, 2018 3:17 PM
> *Subject:* Re: [asterisk-users] Queue not dialing out to cell phone for
> some reason
>
> OK.
>
> So it looks like asterisk can't ring FF1565AABB2D-SLS because it's invalid.
>
> is the user at  '15555555555' actually able the answer calls? I wouldn't
> expect that agent to work configured that way, I'd use a LOCAL channel to
> direct the call to a context that sets the call up before dialing out.
>
> You configure queue logging in logger.conf , Look at the settings
> queue_log = yes
> queue_log_to_file = yes
> queue_log_name = queue_log
>
>
>
> On Thu, Nov 15, 2018 at 2:08 PM Ivan Demkovitch <idemkovitch at yahoo.com>
> wrote:
>
> John,
>
> This is output of command below. How do I enable and log queue events?
> The 1555 at callcentric is the one I'm curious about. I just tried calling
> into "sales" again and it didn't change this "last was 1219067" output
>
> Sales has 0 calls (max unlimited) in 'ringall' strategy (9s holdtime, 156s
> talktime), W:0, C:4, A:6, SL:0.0% within 0s
>    Members:
>       SIP/15555555555 at callcentric (ringinuse disabled) (Not in use) has
> taken 4 calls (last was 1219067 secs ago)
>       SIP/FF4C119EEBF8-SLS (ringinuse disabled) (Not in use) has taken no
> calls yet
>       SIP/FF1565AABB2D-SLS (ringinuse disabled) (Invalid) has taken no
> calls yet
>       SIP/FF9EF375CCFC-SLS (ringinuse disabled) (Not in use) has taken no
> calls yet
>    No Callers
>
> ------------------------------
>
>
> [Sales](StandardQueue)
> announce = first
> member => SIP/FF4C119EEBF8-SLS
> member => SIP/FF9EF375CCFC-SLS
> member => SIP/13145555555 at callcentric ;Eric's cell
> member => SIP/FF1565AABB2D-SLS ;Eric's Yealink
>
>
>
>
> --
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> --
> A human being should be able to change a diaper, plan an invasion, butcher
> a hog, conn a ship, design a building, write a sonnet, balance accounts,
> build a wall, set a bone, comfort the dying, take orders, give orders,
> cooperate, act alone, solve equations, analyze a new problem, pitch manure,
> program a computer, cook a tasty meal, fight efficiently, die gallantly.
> Specialization is for insects.
> ---Heinlein
>
>
>

-- 
A human being should be able to change a diaper, plan an invasion, butcher
a hog, conn a ship, design a building, write a sonnet, balance accounts,
build a wall, set a bone, comfort the dying, take orders, give orders,
cooperate, act alone, solve equations, analyze a new problem, pitch manure,
program a computer, cook a tasty meal, fight efficiently, die gallantly.
Specialization is for insects.
---Heinlein
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