<div dir="ltr"><div>what does the output of 'queue show sales' show?<br><br></div>Do you have queue logging enabled? Have you looked in the queue log to see what events are firing?<br></div><br><div class="gmail_quote"><div dir="ltr">On Thu, Nov 15, 2018 at 9:55 AM Ivan Demkovitch <<a href="mailto:idemkovitch@yahoo.com">idemkovitch@yahoo.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div style="color:#000;background-color:#fff;font-family:Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif;font-size:16px"><div id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9283">Hello,</div><div id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9122"><br></div><div id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9121">I have queues.conf setup with a group like so:</div><div id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9145"><br></div><div id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9170" dir="ltr">[Sales](StandardQueue)<br id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9138">announce = first<br id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9139">member => SIP/FF4C119EEBF8-SLS<br id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9140">member => SIP/FF9EF375CCFC-SLS<br id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9141">member => SIP/13145555555@callcentric ;Eric's cell<br id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9142">member => SIP/FF1565AABB2D-SLS ;Eric's Yealink</div><div id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9169" dir="ltr"><br></div><div id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9282" dir="ltr">So, my idea here that it should ring all 4 phones at the same time. And it does work but randomly.</div><div id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9357" dir="ltr">I did trace a call and this is what I see. Only 2 phones (internal) called. External SIP@callcentric is not being called.</div><div id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9355" dir="ltr"><br></div><div id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9356" dir="ltr">Any idea why it's not being called?</div><div id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9275" dir="ltr"><br></div><div id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9263" dir="ltr"><br id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9221"> -- Executing [1@automated_attendant_normal:1] Verbose("SIP/callcentric15-00000435", "1, Caller "DEMKOVITCH,IVAN" <13144880983> has entered the sales queue") in new stack<br id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9222"> Caller "aa" <15555555555> has entered the sales queue<br id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9223"> -- Executing [1@automated_attendant_normal:2] Goto("SIP/callcentric15-00000435", "queues,7001,1") in new stack<br id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9224"> -- Goto (queues,7001,1)<br id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9225"> -- Executing [7001@queues:1] Verbose("SIP/callcentric15-00000435", "2,"aa" <1555555> entering sales queue") in new stack<br id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9226"> == "aa" <15555555555> entering sales queue<br id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9227"> -- Executing [7001@queues:2] BackGround("SIP/callcentric15-00000435", "/etc/asterisk/automated-attendant-prompts/aa_sales") in new stack<br id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9228"> -- <SIP/callcentric15-00000435> Playing '/etc/asterisk/automated-attendant-prompts/aa_sales.slin' (language 'en')<br id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9229"> -- Executing [7001@queues:3] Queue("SIP/callcentric15-00000435", "sales,,,,85") in new stack<br id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9230"> -- Started music on hold, class 'default', on channel 'SIP/callcentric15-00000435'<br id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9231"> == Using SIP RTP CoS mark 5<br id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9232"> -- Called SIP/FF9EF375CCFC-SLS<br id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9233"> == Using SIP RTP CoS mark 5<br id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9234"> -- Called SIP/FF4C119EEBF8-SLS<br id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9235"> -- SIP/FF4C119EEBF8-SLS-00000437 is ringing<br id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9236"> -- SIP/FF9EF375CCFC-SLS-00000436 is ringing<br id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9237"> -- Nobody picked up in 30000 ms<br id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9238"> -- Nobody picked up in 30000 ms<br id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9239"> -- Stopped music on hold on SIP/callcentric15-00000435<br id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9240"> -- Playing periodic announcement<br id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9241"> -- <SIP/callcentric15-00000435> Playing 'queue-periodic-announce.ulaw' (language 'en')<br id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9242"> -- Started music on hold, class 'default', on channel 'SIP/callcentric15-00000435'<br id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9243"> == Using SIP RTP CoS mark 5<br id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9244"> -- Called SIP/FF9EF375CCFC-SLS<br id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9245"> == Using SIP RTP CoS mark 5<br id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9246"> -- Called SIP/FF4C119EEBF8-SLS<br id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9247"> -- SIP/FF4C119EEBF8-SLS-00000439 is ringing<br id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9248"> -- SIP/FF9EF375CCFC-SLS-00000438 is ringing<br id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9249"> -- Nobody picked up in 30000 ms<br id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9250"> -- Nobody picked up in 30000 ms<br id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9251"> -- Stopped music on hold on SIP/callcentric15-00000435<br id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9252"> -- Playing periodic announcement<br id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9253"> -- <SIP/callcentric15-00000435> Playing 'queue-periodic-announce.ulaw' (language 'en')<br id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9254"> -- Started music on hold, class 'default', on channel 'SIP/callcentric15-00000435'<br id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9255"> == Using SIP RTP CoS mark 5<br id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9256"> -- Called SIP/FF9EF375CCFC-SLS<br id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9257"> == Using SIP RTP CoS mark 5<br id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9258"> -- Called SIP/FF4C119EEBF8-SLS<br id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9259"> -- SIP/FF4C119EEBF8-SLS-0000043b is ringing<br id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9260"> -- SIP/FF9EF375CCFC-SLS-0000043a is ringing<br id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9261"> -- Stopped music on hold on SIP/callcentric15-00000435<br id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9262"> == Spawn extension (queues, 7001, 3) exited non-zero on 'SIP/callcentric15-00000435'<br id="m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9143"></div></div></div>-- <br>
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