[asterisk-users] asterisk queues in off-hook mode ?

[Richard Mudgett]

On Tue, Dec 19, 2017 at 2:56 PM, Khalil Khamlichi <
khamlichi.khalil at gmail.com> wrote:

> Hi,
>
> I am looking to configure asterisk queues in off-hook mode, that is,
> the agent calls into the system and stays connected to this call, when
> new customer calls, he is redirected to the queue which should
> distribute to connected agents.  is this possible on teh actual
> app_queue or we would need to implement it using ARI.
>
> Thanks in advance.
>

You need to use app_queue[1] with app_agent_pool[2][3][4] for your agents.

Richard

[1] https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+Application_Queue
[2]
https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+Application_AgentRequest
[3]
https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+Application_AgentLogin
[4]
http://blogs.asterisk.org/2016/02/10/converting-from-chan_agent-to-app_agent_pool/
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