[asterisk-users] asterisk queues in off-hook mode ?

[Khalil Khamlichi]

thanks Richard, you just solved my problem.

On Tue, Dec 19, 2017 at 9:05 PM, Richard Mudgett <rmudgett at digium.com> wrote:
>
>
> On Tue, Dec 19, 2017 at 2:56 PM, Khalil Khamlichi
> <khamlichi.khalil at gmail.com> wrote:
>>
>> Hi,
>>
>> I am looking to configure asterisk queues in off-hook mode, that is,
>> the agent calls into the system and stays connected to this call, when
>> new customer calls, he is redirected to the queue which should
>> distribute to connected agents.  is this possible on teh actual
>> app_queue or we would need to implement it using ARI.
>>
>> Thanks in advance.
>
>
> You need to use app_queue[1] with app_agent_pool[2][3][4] for your agents.
>
> Richard
>
> [1] https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+Application_Queue
> [2]
> https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+Application_AgentRequest
> [3]
> https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+Application_AgentLogin
> [4]
> http://blogs.asterisk.org/2016/02/10/converting-from-chan_agent-to-app_agent_pool/
>
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