<div dir="ltr"><br><div class="gmail_extra"><br><div class="gmail_quote">On Tue, Dec 19, 2017 at 2:56 PM, Khalil Khamlichi <span dir="ltr"><<a href="mailto:khamlichi.khalil@gmail.com" target="_blank">khamlichi.khalil@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">Hi,<br>
<br>
I am looking to configure asterisk queues in off-hook mode, that is,<br>
the agent calls into the system and stays connected to this call, when<br>
new customer calls, he is redirected to the queue which should<br>
distribute to connected agents.  is this possible on teh actual<br>
app_queue or we would need to implement it using ARI.<br>
<br>
Thanks in advance.<br></blockquote><div><br></div><div>You need to use app_queue[1] with app_agent_pool[2][3][4] for your agents.</div><div><br></div><div>Richard</div><div><br></div><div>[1] <a href="https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+Application_Queue">https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+Application_Queue</a><br></div><div>[2] <a href="https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+Application_AgentRequest">https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+Application_AgentRequest</a></div><div>[3] <a href="https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+Application_AgentLogin">https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+Application_AgentLogin</a><br></div></div><div class="gmail_quote">[4] <a href="http://blogs.asterisk.org/2016/02/10/converting-from-chan_agent-to-app_agent_pool/">http://blogs.asterisk.org/2016/02/10/converting-from-chan_agent-to-app_agent_pool/</a><br></div></div></div>