[asterisk-users] Agents.conf Device_state

[Richard Mudgett]

On Fri, Jun 17, 2016 at 11:50 AM, Annus Fictus <annusfictus at gmail.com>
wrote:

> Hello,
>
> I think Device State for Agents don't work correctly
>
> My configuration:
>
> agents.conf
>
> [general]
>
> [agent](!)
> autologoff=15
> ackcall=no
> acceptdtmf=#
> wrapuptime=5000
> musiconhold=default
> recordagentcalls=no
> custom_beep=beep
>
> [2000](agent)
> fullname=Fulano
>
> [2001](agent)
> fullname=Zutano
>
> [2002](agent)
> fullname=Mengano
>
> queue.conf (Agents Related)
>
> member => Agent/2000
> member => Agent/2001
> member => Agent/2002
> member => PJSIP/1000
>
You didn't state which Asterisk version you are using.  However, since you
reference a PJSIP
channel and are using the new agent.conf syntax, you must be using Asterisk
12+.  The
syntax for using an agent in queue.conf is has also changed since
chan_agent no longer exists
in Asterisk 12+.

See
https://www.asterisk-blog.com/2016/02/10/converting-from-chan_agent-to-app_agent_pool/

Richard
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