[asterisk-users] Call "stuck" in queue

[Mitch Claborn]

Asterisk 11.1.0

One queue with strategy=leastrecent. (Full queues.conf below.)
Occasionally (several times today), a caller will get "stuck" in the 
queue - there are operators available to take the call, but the caller 
stays in the queue for a long time.  Any idea what might cause this, or 
where I can start looking to debug it?  I'm going to start digging 
through the queue log file after lunch and see what I can see, but this 
is all new territory for me.

*queue show*
sales has 1 calls (max unlimited) in 'leastrecent' strategy (27s 
holdtime, 181s talktime), W:0, C:3963, A:28, SL:0.0% within 0s
    Members:
       SIP/Eileen (ringinuse disabled) (dynamic) (Not in use) has taken 
2 calls (last was 239 secs ago)
       SIP/KWakmn (ringinuse disabled) (dynamic) (Not in use) has taken 
1 calls (last was 502 secs ago)
       SIP/Britne (ringinuse disabled) (dynamic) (Not in use) has taken 
1 calls (last was 365 secs ago)
       SIP/Kim (ringinuse disabled) (dynamic) (Not in use) has taken 2 
calls (last was 84 secs ago)
       SIP/Charlie (ringinuse disabled) (dynamic) (In use) has taken 4 
calls (last was 1438 secs ago)
       SIP/Carlene (ringinuse disabled) (dynamic) (In use) has taken no 
calls yet
       SIP/Erin (ringinuse disabled) (dynamic) (Not in use) has taken 13 
calls (last was 1079 secs ago)
       SIP/Phyllis (ringinuse disabled) (dynamic) (In use) has taken 6 
calls (last was 1052 secs ago)
       SIP/JackieA (ringinuse disabled) (dynamic) (In use) has taken 12 
calls (last was 552 secs ago)
       SIP/Peggy (ringinuse disabled) (dynamic) (In use) has taken 1 
calls (last was 822 secs ago)
    Callers:
*1. DAHDI/i1/9705541916-1507 (wait: 4:32, prio: 0)*


*core show channels concise *
SIP/KWakmn-0000181a!LocalSets!sales!1!Ringing!AppQueue!(Outgoing 
Line)!214!!!3!1!(None)!sip1-1367428777.13318
DAHDI/i1/7812693000-1508!queues!sales!21!Up!Queue!sales,tc,,,,,,sub-QueueConnected!7812693000!!!3!277!SIP/Peggy-0000180c!sip1-1367428501.13296
SIP/Erin-00001819!LocalSets!sales!1!Ringing!AppQueue!(Outgoing 
Line)!233!!!3!8!(None)!sip1-1367428769.13317
DAHDI/49-1!queues!sales!21!Up!Queue!sales,tc,,,,,,sub-QueueConnected!8438080641!!!3!647!SIP/Charlie-000017fa!sip1-1367428130.13268
SIP/Charlie-000017fa!LocalSets!sales!1!Up!AppQueue!(Outgoing 
Line)!236!!!3!616!DAHDI/49-1!sip1-1367428162.13271
SIP/JackieA-00001814!LocalSets!sales!1!Up!AppQueue!(Outgoing 
Line)!277!!!3!124!DAHDI/51-1!sip1-1367428653.13310
*DAHDI/i1/9705541916-1507!queues!sales!21!Up!Queue!sales,tc,,,,,,sub-QueueConnected!9705541916!!!3!319!(None)!sip1-1367428459.13293*
DAHDI/50-1!queues!sales!21!Up!Queue!sales,tc,,,,,,sub-QueueConnected!6039445485!!!3!372!SIP/Phyllis-00001807!sip1-1367428406.13288
DAHDI/i1/5153523240-150b!queues!sales!21!Up!Queue!sales,tc,,,,,,sub-QueueConnected!5153523240!!!3!46!(None)!sip1-1367428731.13314
DAHDI/i1/5036635064-1503!queues!sales!21!Up!Queue!sales,tc,,,,,,sub-QueueConnected!5036635064!!!3!517!SIP/Carlene-00001809!sip1-1367428260.13279
DAHDI/i1/7609539399-150c!queues!sales!7!Up!Read!MMSURVEY,custom/survey-ask,1,,,5!7609539399!!!3!27!(None)!sip1-1367428750.13316
DAHDI/51-1!queues!sales!21!Up!Queue!sales,tc,,,,,,sub-QueueConnected!3038412549!!!3!158!SIP/JackieA-00001814!sip1-1367428619.13307
SIP/Peggy-0000180c!LocalSets!sales!1!Up!AppQueue!(Outgoing 
Line)!229!!!3!239!DAHDI/i1/7812693000-1508!sip1-1367428539.13299
SIP/Phyllis-00001807!LocalSets!sales!1!Up!AppQueue!(Outgoing 
Line)!213!!!3!338!DAHDI/50-1!sip1-1367428440.13290
SIP/Carlene-00001809!LocalSets!sales!1!Up!AppQueue!(Outgoing 
Line)!232!!!3!302!DAHDI/i1/5036635064-1503!sip1-1367428475.13294




*queues.conf*
--------------
[general]
autofill=yes ; distribute all waiting callers to available members
shared_lastcall=yes ; respect the wrapup time for members logged into 
more than one queue

[StandardQueue](!) ; template to provide common features
musicclass=default ; play [default] music
strategy=leastrecent ; changed from rrmemory to leastrecent MLC 3/29/2013
joinempty=no ; do not join the queue when no members available
leavewhenempty=yes ; leave the queue when no members available
ringinuse=no ; don't ring members when already InUse (prevents multiple 
calls to an agent)
announce-frequency = 30
min-announce-frequency = 15
announce-holdtime = yes|no|once
announce-position = limit
announce-position-limit = 5
announce-round-seconds = 10
setinterfacevar = yes ; set some variables
setqueueentryvar = yes ; some more variables
setqueuevar = yes ; some more variables
wrapuptime=2 ; wait 2 seconds before next call
timeout = 16 ; try each operator for 12 seconds before moving to the 
next one
autopause=no ; don't pause a member when they fail to answer a call

[sales](StandardQueue) ; create the sales queue using the parameters in 
the StandardQueue template



-- 

Mitch

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