[asterisk-users] multiple provider for incoming

Wed May 1 10:06:40 CDT 2013

The first issue (local loops down) would likely allow your provider to forward your numbers to a different number.    The second issue may nor may not have allowed that.

I work for a smaller provider.    If the connection to our wholesale upstreams is down we are screwed.  This is VERY rare.

If the local loop to the customer is down we can manually or automatically forward calls to an off-net number.  This happens all the time because the local telco refuses to maintain their copper infrastructure.

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Matt Hamilton
Sent: Wednesday, May 01, 2013 10:30 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] multiple provider for incoming

Greg,

> At some point you need to consider how much is too much...

I agree. Up until a few days ago, we thought (and were told by our "major" provider) that their network is extremely reliable. Over the weekend all the T1s to our stores were down. Our bonded T1s were supposed to be redundant - they went down together. That was fixed after many hours, and the next day they had an unrelated major outage which took out all our DIDs (T1s were up, but no calls coming thru from the provider).

We are in the process of getting fiber from another provider like you for at least some critical locations - that will alleviate the connectivity issues, but our biggest concern is the DIDs now.

Matt

> Date: Tue, 30 Apr 2013 23:33:22 -0500
> From: gmalsack at coastalacq.com
> To: asterisk-users at lists.digium.com
> Subject: Re: [asterisk-users] multiple provider for incoming
> 
> Matt,
> 
> At some point you need to consider how much is too much...
> 
> I run a call center with more then 125 commissioned phone sales reps and more than 60 customer service reps. We run dual servers, fiber from one provider and 6 bonded T1's from another provider. We purchase our so trunks from a wholesale company who is a major provider to resellers. Being so, their network is extremely reliable. However, late last week an upstream/downstream provider had am outage which affected some of our DIDs but not others.
> 
> Your assumption that porting a number from one provider to another is correct. If I remember correctly it's an FCC mandate that a number cannot be ported within 30 days of a previous port.
> 
> Greg
> 
> Matt Hamilton <mistral9999 at hotmail.com> wrote:
> 
> >Don,
> >
> >Inbound reliability is very important. We don't use toll-free 
> >numbers, but we will look into that. I thought porting numbers - not 
> >sure about toll-free though - from one provider to the other took 
> >days (not technically, but paperwork, etc.)
> >
> >Thanks,
> >Matt
> >
> >From: dk at donkelly.biz
> >To: asterisk-users at lists.digium.com
> >Date: Tue, 30 Apr 2013 22:38:44 -0500
> >Subject: Re: [asterisk-users] multiple provider for incoming
> >
> >If inbound reliability is important, you may be able to accomplish 
> >what you want with redundant servers, multiple sip providers and 
> >toll-free numbers that can be readily switched between the sip 
> >providers.--Don From: asterisk-users-bounces at lists.digium.com 
> >[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Matt 
> >Hamilton
> >Sent: Tuesday, April 30, 2013 10:25 PM
> >To: Asterisk Users Mailing List - Non-Commercial Discussion
> >Subject: Re: [asterisk-users] multiple provider for incoming >The 
> >process will depend on your provider, of course, but I know some have 
> >an option that if they are unable to reach
> >>your box, then they can auto-forward to another DID, or to a voicemail box, or to a user-defined function, etc. 
> >
> >Forwarding to another DID will/should work for us assuming they are going to be able to do that during a failure on their side. During a recent outage (I think they had some major issues at one of their switches), they were not able to send the calls to our box which was online. 
> >
> >Thanks,
> >Matt
> >
> >Date: Tue, 30 Apr 2013 20:38:19 -0500
> >From: wcselby at selbytech.com
> >To: asterisk-users at lists.digium.com
> >Subject: Re: [asterisk-users] multiple provider for incomingOn Tue, 
> >Apr 30, 2013 at 7:50 PM, David Wessell <david at ringfree.biz> wrote:Hi 
> >Matt, You can't have multiple providers for inbound traffic. You can 
> >have multiple providers for outbound traffic though. ThanksDavid 
> >David, I'm not sure where you got this information, but it's not 
> >accurate. I've had multiple inbound and outbound SIP providers for 
> >years going to a single box. You just get a separate DID from each 
> >provider. Matt,
> >
> >The process will depend on your provider, of course, but I know some have an option that if they are unable to reach your box, then they can auto-forward to another DID, or to a voicemail box, or to a user-defined function, etc. 
> >--
> >Thanks,
> >--Warren Selby, dCAP
> >http://www.SelbyTech.com
> >-- 
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