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Asterisk 11.1.0<br>
<br>
One queue with strategy=leastrecent. (Full queues.conf below.) <br>
Occasionally (several times today), a caller will get "stuck" in the
queue - there are operators available to take the call, but the
caller stays in the queue for a long time. Any idea what might
cause this, or where I can start looking to debug it? I'm going to
start digging through the queue log file after lunch and see what I
can see, but this is all new territory for me.<br>
<br>
<b>queue show</b><br>
sales has 1 calls (max unlimited) in 'leastrecent' strategy (27s
holdtime, 181s talktime), W:0, C:3963, A:28, SL:0.0% within 0s<br>
Members: <br>
SIP/Eileen (ringinuse disabled) (dynamic) (Not in use) has
taken 2 calls (last was 239 secs ago)<br>
SIP/KWakmn (ringinuse disabled) (dynamic) (Not in use) has
taken 1 calls (last was 502 secs ago)<br>
SIP/Britne (ringinuse disabled) (dynamic) (Not in use) has
taken 1 calls (last was 365 secs ago)<br>
SIP/Kim (ringinuse disabled) (dynamic) (Not in use) has taken
2 calls (last was 84 secs ago)<br>
SIP/Charlie (ringinuse disabled) (dynamic) (In use) has taken
4 calls (last was 1438 secs ago)<br>
SIP/Carlene (ringinuse disabled) (dynamic) (In use) has taken
no calls yet<br>
SIP/Erin (ringinuse disabled) (dynamic) (Not in use) has taken
13 calls (last was 1079 secs ago)<br>
SIP/Phyllis (ringinuse disabled) (dynamic) (In use) has taken
6 calls (last was 1052 secs ago)<br>
SIP/JackieA (ringinuse disabled) (dynamic) (In use) has taken
12 calls (last was 552 secs ago)<br>
SIP/Peggy (ringinuse disabled) (dynamic) (In use) has taken 1
calls (last was 822 secs ago)<br>
Callers: <br>
<b>1. DAHDI/i1/9705541916-1507 (wait: 4:32, prio: 0)</b><br>
<br>
<br>
<b>core show channels concise </b><br>
SIP/KWakmn-0000181a!LocalSets!sales!1!Ringing!AppQueue!(Outgoing
Line)!214!!!3!1!(None)!sip1-1367428777.13318<br>
DAHDI/i1/7812693000-1508!queues!sales!21!Up!Queue!sales,tc,,,,,,sub-QueueConnected!7812693000!!!3!277!SIP/Peggy-0000180c!sip1-1367428501.13296<br>
SIP/Erin-00001819!LocalSets!sales!1!Ringing!AppQueue!(Outgoing
Line)!233!!!3!8!(None)!sip1-1367428769.13317<br>
DAHDI/49-1!queues!sales!21!Up!Queue!sales,tc,,,,,,sub-QueueConnected!8438080641!!!3!647!SIP/Charlie-000017fa!sip1-1367428130.13268<br>
SIP/Charlie-000017fa!LocalSets!sales!1!Up!AppQueue!(Outgoing
Line)!236!!!3!616!DAHDI/49-1!sip1-1367428162.13271<br>
SIP/JackieA-00001814!LocalSets!sales!1!Up!AppQueue!(Outgoing
Line)!277!!!3!124!DAHDI/51-1!sip1-1367428653.13310<br>
<b>DAHDI/i1/9705541916-1507!queues!sales!21!Up!Queue!sales,tc,,,,,,sub-QueueConnected!9705541916!!!3!319!(None)!sip1-1367428459.13293</b><br>
DAHDI/50-1!queues!sales!21!Up!Queue!sales,tc,,,,,,sub-QueueConnected!6039445485!!!3!372!SIP/Phyllis-00001807!sip1-1367428406.13288<br>
DAHDI/i1/5153523240-150b!queues!sales!21!Up!Queue!sales,tc,,,,,,sub-QueueConnected!5153523240!!!3!46!(None)!sip1-1367428731.13314<br>
DAHDI/i1/5036635064-1503!queues!sales!21!Up!Queue!sales,tc,,,,,,sub-QueueConnected!5036635064!!!3!517!SIP/Carlene-00001809!sip1-1367428260.13279<br>
DAHDI/i1/7609539399-150c!queues!sales!7!Up!Read!MMSURVEY,custom/survey-ask,1,,,5!7609539399!!!3!27!(None)!sip1-1367428750.13316<br>
DAHDI/51-1!queues!sales!21!Up!Queue!sales,tc,,,,,,sub-QueueConnected!3038412549!!!3!158!SIP/JackieA-00001814!sip1-1367428619.13307<br>
SIP/Peggy-0000180c!LocalSets!sales!1!Up!AppQueue!(Outgoing
Line)!229!!!3!239!DAHDI/i1/7812693000-1508!sip1-1367428539.13299<br>
SIP/Phyllis-00001807!LocalSets!sales!1!Up!AppQueue!(Outgoing
Line)!213!!!3!338!DAHDI/50-1!sip1-1367428440.13290<br>
SIP/Carlene-00001809!LocalSets!sales!1!Up!AppQueue!(Outgoing
Line)!232!!!3!302!DAHDI/i1/5036635064-1503!sip1-1367428475.13294<br>
<br>
<br>
<br>
<br>
<b>queues.conf</b><br>
--------------<br>
[general]<br>
autofill=yes ; distribute all waiting callers to available members<br>
shared_lastcall=yes ; respect the wrapup time for members logged
into more than one queue<br>
<br>
[StandardQueue](!) ; template to provide common features<br>
musicclass=default ; play [default] music<br>
strategy=leastrecent ; changed from rrmemory to leastrecent MLC
3/29/2013<br>
joinempty=no ; do not join the queue when no members available<br>
leavewhenempty=yes ; leave the queue when no members available<br>
ringinuse=no ; don't ring members when already InUse (prevents
multiple calls to an agent)<br>
announce-frequency = 30<br>
min-announce-frequency = 15<br>
announce-holdtime = yes|no|once<br>
announce-position = limit<br>
announce-position-limit = 5<br>
announce-round-seconds = 10<br>
setinterfacevar = yes ; set some variables<br>
setqueueentryvar = yes ; some more variables<br>
setqueuevar = yes ; some more variables<br>
wrapuptime=2 ; wait 2 seconds before next call<br>
timeout = 16 ; try each operator for 12 seconds before moving to the
next one<br>
autopause=no ; don't pause a member when they fail to answer a call<br>
<br>
[sales](StandardQueue) ; create the sales queue using the parameters
in the StandardQueue template<br>
<br>
<br>
<br>
<pre class="moz-signature" cols="72">--
Mitch
</pre>
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