[asterisk-users] Diagnosing call problem

[Asghar Mohammad]

hi,
rtp set debug ip 1.2.3.4

On Tue, Mar 19, 2013 at 2:09 PM, Mitch Claborn <mitch_ml at claborn.net> wrote:

> Thanks for the suggestions.
>
> 1) directmedia was taking the default of "yes".  I set to "no".  Will
> watch and see.
>
> 2) NAT is turned off (nat=no).  I've never done any RTP debugging.  Is
> that "rtp set debug on ip 1.2.3.4"?  How would I interpret the output?
>
> 3) mixmonitor recordings are stored on a local disk (RAID array, very fast)
>
> 4) This would have to be a last resort option, as there is a business
> requirement to record the agent calls
>
>
> Mitch
>
> On 03/19/2013 12:01 AM, Bharat Lalcheta wrote:
>
>> 1) Check directmedia option in sip. If enabled set it to no
>> 2) Check NAT option and RTP debug in live scenario for any particular
>> agent
>> 3) if not solved yet, Where are your storing your mixmonitor recording?
>> On any storage ? If yes, try to record on local harddisk.
>> 4) Remove mixmonitor and test again
>> Hope you find can find problem 99% in above scenario.
>> Regards,
>> Bharat Lalcheta
>> On Tue, Mar 19, 2013 at 10:21 AM, Satish Barot
>> <satish4asterisk at gmail.com <mailto:satish4asterisk at gmail.**com<satish4asterisk at gmail.com>>>
>> wrote:
>>
>>
>>     On Tue, Mar 19, 2013 at 12:00 AM, Mitch Claborn
>>     <mitch_ml at claborn.net <mailto:mitch_ml at claborn.net>> wrote:
>>
>>         Asterisk 11.1.0
>>         Various soft-phone SIP clients
>>         call center with 10-12 agents online at once using asterisk queue
>>
>>         Occasionally an agent will get a call (or more often a series of
>>         calls in a row) where neither party can hear the other, or can
>>         only hear each other sporadically.  A MixMonitor recording of
>>         the call plays only the caller - none of the agent's audio is
>>         heard in the recording.
>>
>>         Looking for ideas on how to begin to diagnose this or clues
>>         about what might be wrong.
>>         Is there a console command that will show details of a specific
>>         call in progress that might have some clues?
>>
>>         --
>>
>>         Mitch
>>
>>
>>         --
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>>
>>
>>     Silly guess, If there is no then NAT did you check that your
>>     headphones work properly every time you start the softphone? This
>>     has happened to me in past.
>>
>>     --Satish Barot
>>     Ahmedabad, India.
>>
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>>
>>
>>
>> --
>> Bharat Lalcheta
>>
>>
>> --
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>>
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