hi,<div>rtp set debug ip 1.2.3.4<br><br><div class="gmail_quote">On Tue, Mar 19, 2013 at 2:09 PM, Mitch Claborn <span dir="ltr"><<a href="mailto:mitch_ml@claborn.net" target="_blank">mitch_ml@claborn.net</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Thanks for the suggestions.<br>
<br>
1) directmedia was taking the default of "yes". I set to "no". Will watch and see.<br>
<br>
2) NAT is turned off (nat=no). I've never done any RTP debugging. Is that "rtp set debug on ip 1.2.3.4"? How would I interpret the output?<br>
<br>
3) mixmonitor recordings are stored on a local disk (RAID array, very fast)<br>
<br>
4) This would have to be a last resort option, as there is a business requirement to record the agent calls<br>
<br>
<br>
Mitch<br>
<br>
On 03/19/2013 12:01 AM, Bharat Lalcheta wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
1) Check directmedia option in sip. If enabled set it to no<br>
2) Check NAT option and RTP debug in live scenario for any particular agent<br>
3) if not solved yet, Where are your storing your mixmonitor recording?<br>
On any storage ? If yes, try to record on local harddisk.<br>
4) Remove mixmonitor and test again<br>
Hope you find can find problem 99% in above scenario.<br>
Regards,<br>
Bharat Lalcheta<br>
On Tue, Mar 19, 2013 at 10:21 AM, Satish Barot<br>
<<a href="mailto:satish4asterisk@gmail.com" target="_blank">satish4asterisk@gmail.com</a> <mailto:<a href="mailto:satish4asterisk@gmail.com" target="_blank">satish4asterisk@gmail.<u></u>com</a>>> wrote:<br>
<br>
<br>
On Tue, Mar 19, 2013 at 12:00 AM, Mitch Claborn<br>
<<a href="mailto:mitch_ml@claborn.net" target="_blank">mitch_ml@claborn.net</a> <mailto:<a href="mailto:mitch_ml@claborn.net" target="_blank">mitch_ml@claborn.net</a>>> wrote:<br>
<br>
Asterisk 11.1.0<br>
Various soft-phone SIP clients<br>
call center with 10-12 agents online at once using asterisk queue<br>
<br>
Occasionally an agent will get a call (or more often a series of<br>
calls in a row) where neither party can hear the other, or can<br>
only hear each other sporadically. A MixMonitor recording of<br>
the call plays only the caller - none of the agent's audio is<br>
heard in the recording.<br>
<br>
Looking for ideas on how to begin to diagnose this or clues<br>
about what might be wrong.<br>
Is there a console command that will show details of a specific<br>
call in progress that might have some clues?<br>
<br>
--<br>
<br>
Mitch<br>
<br>
<br>
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<br>
Silly guess, If there is no then NAT did you check that your<br>
headphones work properly every time you start the softphone? This<br>
has happened to me in past.<br>
<br>
--Satish Barot<br>
Ahmedabad, India.<br>
<br>
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Bharat Lalcheta<br>
<br>
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</blockquote>
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</blockquote></div><br></div>