[asterisk-users] Diagnosing call problem

[Mitch Claborn]

Thanks for the suggestions.

1) directmedia was taking the default of "yes".  I set to "no".  Will 
watch and see.

2) NAT is turned off (nat=no).  I've never done any RTP debugging.  Is 
that "rtp set debug on ip 1.2.3.4"?  How would I interpret the output?

3) mixmonitor recordings are stored on a local disk (RAID array, very fast)

4) This would have to be a last resort option, as there is a business 
requirement to record the agent calls


Mitch

On 03/19/2013 12:01 AM, Bharat Lalcheta wrote:
> 1) Check directmedia option in sip. If enabled set it to no
> 2) Check NAT option and RTP debug in live scenario for any particular agent
> 3) if not solved yet, Where are your storing your mixmonitor recording?
> On any storage ? If yes, try to record on local harddisk.
> 4) Remove mixmonitor and test again
> Hope you find can find problem 99% in above scenario.
> Regards,
> Bharat Lalcheta
> On Tue, Mar 19, 2013 at 10:21 AM, Satish Barot
> <satish4asterisk at gmail.com <mailto:satish4asterisk at gmail.com>> wrote:
>
>
>     On Tue, Mar 19, 2013 at 12:00 AM, Mitch Claborn
>     <mitch_ml at claborn.net <mailto:mitch_ml at claborn.net>> wrote:
>
>         Asterisk 11.1.0
>         Various soft-phone SIP clients
>         call center with 10-12 agents online at once using asterisk queue
>
>         Occasionally an agent will get a call (or more often a series of
>         calls in a row) where neither party can hear the other, or can
>         only hear each other sporadically.  A MixMonitor recording of
>         the call plays only the caller - none of the agent's audio is
>         heard in the recording.
>
>         Looking for ideas on how to begin to diagnose this or clues
>         about what might be wrong.
>         Is there a console command that will show details of a specific
>         call in progress that might have some clues?
>
>         --
>
>         Mitch
>
>
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>
>     Silly guess, If there is no then NAT did you check that your
>     headphones work properly every time you start the softphone? This
>     has happened to me in past.
>
>     --Satish Barot
>     Ahmedabad, India.
>
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> --
> Bharat Lalcheta
>
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