[asterisk-users] Exiting the queue doesn't work

[Gertjan Baarda]

ok, resumé: When I use the n option in the queue command I can let the
caller exit the queue and send the call to a IVR-ish context and ask if he
wants to leave a message. I can timeout this an then place the call back in
the queue. When I use this approach, what will the new position be of the
caller? Not back in line I hope?


On Mon, Mar 4, 2013 at 2:12 PM, Bharat Lalcheta <bharatlalcheta at gmail.com>wrote:

> yes,
>
> context parameter in queue.conf is more likely option for you. It will
> work during MOH too.
>
>
> On Mon, Mar 4, 2013 at 6:33 PM, Bharat Lalcheta
> <bharatlalcheta at gmail.com> wrote:
> > No its again place into queue so its start with new available position.
> >
> > However, mostly all users remain in same position if he come again in
> > queue using below scenario.
> >
> > Regards,
> >
> > Bharat Lalcheta
> >
> >
> >
> >
> >
> > On Mon, Mar 4, 2013 at 6:22 PM, Gertjan Baarda <gertjan.baarda at gmail.com>
> wrote:
> >> Ah.. thanks! That was the light I needed. When the caller is placed
> back in
> >> the queue, I presume the caller remain it's position in the queue?
> >>
> >>
> >> On Mon, Mar 4, 2013 at 1:45 PM, Bharat Lalcheta <
> bharatlalcheta at gmail.com>
> >> wrote:
> >>>
> >>> Hii,
> >>>
> >>> Queue(testq,H) feature works once call connected with agent i.e. not
> >>> work during MOH.
> >>>
> >>> Also once you disconnect call using H (*) option, it will not useful
> >>> to leave voicemail.
> >>>
> >>> Instead you use, queue timeout option and ask caller to leave voice
> >>> mail if he wants else put back him to queue again.
> >>>
> >>> Hope it helps you out.
> >>>
> >>> Regards,
> >>>
> >>> Bharat Lalcheta
> >>>
> >>> On Mon, Mar 4, 2013 at 5:57 PM, Gertjan Baarda <
> gertjan.baarda at gmail.com>
> >>> wrote:
> >>> > Dear guru's
> >>> >
> >>> > Hopefully someone can shed some light in my issue. I have created a
> >>> > queue
> >>> > with a ringall strategy and all works fine. I want a caller to be
> able
> >>> > to
> >>> > exit the queue so they can leave a message. I've added the H option
> in
> >>> > queue
> >>> > command so callers can press * to exit. So far all well, on the cli
> >>> > there is
> >>> > a message the caller pressed * and the extensions stops ringing. But
> >>> > here's
> >>> > the thing: the caller stays in the queue and after a few seconds the
> >>> > extensions starts to ring again. I want the call to leave the queue
> and
> >>> > continue in the dialplan.
> >>> >
> >>> > After extensively googling the issue, I've found everything (also bug
> >>> > related), accept my answer. What am I missing here?
> >>> >
> >>> > It's Asterisk 1.8 on a Debianbox.
> >>> >
> >>> > Thanks!
> >>> > Gertjan
> >>> >
> >>> > --
> >>> > _____________________________________________________________________
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> >>>
> >>>
> >>> --
> >>> Bharat Lalcheta
> >>>
> >>> --
> >>> _____________________________________________________________________
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> >>> New to Asterisk? Join us for a live introductory webinar every Thurs:
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> >>
> >>
> >>
> >> --
> >> _____________________________________________________________________
> >> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
> >> New to Asterisk? Join us for a live introductory webinar every Thurs:
> >>                http://www.asterisk.org/hello
> >>
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> >
> >
> >
> > --
> > Bharat Lalcheta
>
>
>
> --
> Bharat Lalcheta
>
> --
> _____________________________________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
> New to Asterisk? Join us for a live introductory webinar every Thurs:
>                http://www.asterisk.org/hello
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