[asterisk-users] Exiting the queue doesn't work

[Bharat Lalcheta]

yes, its start with new position in queue, not in his actual position
earlier he gets in the queue.

As i mentioned earlier, if you dont want to put user back in queue,
then use context parameter in you queues.conf file. On pressing any
digit caller redirects to that context where he can leave voicemail
and hangsup the call.

If you want to give option to user for select voicemail or come back
to queue, you can use time out option.

Regards,

Bharat Lalcheta


On Mon, Mar 4, 2013 at 6:57 PM, Gertjan Baarda <gertjan.baarda at gmail.com> wrote:
> ok, resumé: When I use the n option in the queue command I can let the
> caller exit the queue and send the call to a IVR-ish context and ask if he
> wants to leave a message. I can timeout this an then place the call back in
> the queue. When I use this approach, what will the new position be of the
> caller? Not back in line I hope?
>
>
> On Mon, Mar 4, 2013 at 2:12 PM, Bharat Lalcheta <bharatlalcheta at gmail.com>
> wrote:
>>
>> yes,
>>
>> context parameter in queue.conf is more likely option for you. It will
>> work during MOH too.
>>
>>
>> On Mon, Mar 4, 2013 at 6:33 PM, Bharat Lalcheta
>> <bharatlalcheta at gmail.com> wrote:
>> > No its again place into queue so its start with new available position.
>> >
>> > However, mostly all users remain in same position if he come again in
>> > queue using below scenario.
>> >
>> > Regards,
>> >
>> > Bharat Lalcheta
>> >
>> >
>> >
>> >
>> >
>> > On Mon, Mar 4, 2013 at 6:22 PM, Gertjan Baarda
>> > <gertjan.baarda at gmail.com> wrote:
>> >> Ah.. thanks! That was the light I needed. When the caller is placed
>> >> back in
>> >> the queue, I presume the caller remain it's position in the queue?
>> >>
>> >>
>> >> On Mon, Mar 4, 2013 at 1:45 PM, Bharat Lalcheta
>> >> <bharatlalcheta at gmail.com>
>> >> wrote:
>> >>>
>> >>> Hii,
>> >>>
>> >>> Queue(testq,H) feature works once call connected with agent i.e. not
>> >>> work during MOH.
>> >>>
>> >>> Also once you disconnect call using H (*) option, it will not useful
>> >>> to leave voicemail.
>> >>>
>> >>> Instead you use, queue timeout option and ask caller to leave voice
>> >>> mail if he wants else put back him to queue again.
>> >>>
>> >>> Hope it helps you out.
>> >>>
>> >>> Regards,
>> >>>
>> >>> Bharat Lalcheta
>> >>>
>> >>> On Mon, Mar 4, 2013 at 5:57 PM, Gertjan Baarda
>> >>> <gertjan.baarda at gmail.com>
>> >>> wrote:
>> >>> > Dear guru's
>> >>> >
>> >>> > Hopefully someone can shed some light in my issue. I have created a
>> >>> > queue
>> >>> > with a ringall strategy and all works fine. I want a caller to be
>> >>> > able
>> >>> > to
>> >>> > exit the queue so they can leave a message. I've added the H option
>> >>> > in
>> >>> > queue
>> >>> > command so callers can press * to exit. So far all well, on the cli
>> >>> > there is
>> >>> > a message the caller pressed * and the extensions stops ringing. But
>> >>> > here's
>> >>> > the thing: the caller stays in the queue and after a few seconds the
>> >>> > extensions starts to ring again. I want the call to leave the queue
>> >>> > and
>> >>> > continue in the dialplan.
>> >>> >
>> >>> > After extensively googling the issue, I've found everything (also
>> >>> > bug
>> >>> > related), accept my answer. What am I missing here?
>> >>> >
>> >>> > It's Asterisk 1.8 on a Debianbox.
>> >>> >
>> >>> > Thanks!
>> >>> > Gertjan
>> >>> >
>> >>> > --
>> >>> >
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>> >>>
>> >>> --
>> >>> Bharat Lalcheta
>> >>>
>> >>> --
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>> >>
>> >>
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>> >
>> > --
>> > Bharat Lalcheta
>>
>>
>>
>> --
>> Bharat Lalcheta
>>
>> --
>> _____________________________________________________________________
>> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
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>
>
>
> --
> _____________________________________________________________________
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-- 
Bharat Lalcheta