[asterisk-users] Ringing agents cell as an alert?

[Todd Routhier]

Sounds perfect, I will need to look into how to blend them together like
that.

I wonder though, will channel state still work using that method? I think
it's needed by something in the queue but I can't remember at the moment.



On Tue, Jan 3, 2012 at 12:15 PM, James Sharp <james at fivecats.org> wrote:

> On 01/03/2012 01:06 PM, Todd Routhier wrote:
>
>> Happy New Year to all!
>>
>> Asterisk 1.8.x
>>
>> I have a queue to which I add agent channels like SIP/300 dynamically
>> using the manager interface. Once logged in, there SIP/300 of course
>> rings when a call is distributed to them.
>>
>> How can I also get the agents cell phone to ring without actually adding
>> it to the queue? I mean id I add something goofy like
>> SIP/MyProvider/15554443333 to the queue, I don't know what will happen
>> at this point, haven't tested it. Even if it works (asterisk channel
>> state etc) it will mess with the queue and treat the cell phone like a
>> separate agent, messing up call distribution etc.
>>
>> I am trying to be as clear as possible, sorry if my questions are cloudy.
>>
>> Basically, I have the queue doing what I want right now, I just want to
>> add the ability to have an agent's cell phone ring as a means of
>> alerting them if they are away from their desk. If they can answer the
>> call and the queue will handle it just as they answered it from their
>> SIP device, that would be a bonus. I know this can all be done, just not
>> sure how to tackle it at the moment.
>>
>> Any guidance would be appreciated, thanks in advance.
>>
>
> Perhaps blend the agent's SIP phone + cell phone together as a local
> channel and then add that local channel to the queue instead of SIP phone +
> cell phone.  Asterisk will see the local channel as one agent rather than
> two.
>
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