Sounds perfect, I will need to look into how to blend them together like that.<div><br></div><div>I wonder though, will channel state still work using that method? I think it's needed by something in the queue but I can't remember at the moment.</div>
<div><br></div><div><br></div><div><br><div class="gmail_quote">On Tue, Jan 3, 2012 at 12:15 PM, James Sharp <span dir="ltr"><<a href="mailto:james@fivecats.org">james@fivecats.org</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div class="HOEnZb"><div class="h5">On 01/03/2012 01:06 PM, Todd Routhier wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
Happy New Year to all!<br>
<br>
Asterisk 1.8.x<br>
<br>
I have a queue to which I add agent channels like SIP/300 dynamically<br>
using the manager interface. Once logged in, there SIP/300 of course<br>
rings when a call is distributed to them.<br>
<br>
How can I also get the agents cell phone to ring without actually adding<br>
it to the queue? I mean id I add something goofy like<br>
SIP/MyProvider/15554443333 to the queue, I don't know what will happen<br>
at this point, haven't tested it. Even if it works (asterisk channel<br>
state etc) it will mess with the queue and treat the cell phone like a<br>
separate agent, messing up call distribution etc.<br>
<br>
I am trying to be as clear as possible, sorry if my questions are cloudy.<br>
<br>
Basically, I have the queue doing what I want right now, I just want to<br>
add the ability to have an agent's cell phone ring as a means of<br>
alerting them if they are away from their desk. If they can answer the<br>
call and the queue will handle it just as they answered it from their<br>
SIP device, that would be a bonus. I know this can all be done, just not<br>
sure how to tackle it at the moment.<br>
<br>
Any guidance would be appreciated, thanks in advance.<br>
</blockquote>
<br></div></div>
Perhaps blend the agent's SIP phone + cell phone together as a local channel and then add that local channel to the queue instead of SIP phone + cell phone. Asterisk will see the local channel as one agent rather than two.<span class="HOEnZb"><font color="#888888"><br>
<br>
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