[asterisk-users] Ringing agents cell as an alert?

[James Sharp]

On 01/03/2012 01:06 PM, Todd Routhier wrote:
> Happy New Year to all!
>
> Asterisk 1.8.x
>
> I have a queue to which I add agent channels like SIP/300 dynamically
> using the manager interface. Once logged in, there SIP/300 of course
> rings when a call is distributed to them.
>
> How can I also get the agents cell phone to ring without actually adding
> it to the queue? I mean id I add something goofy like
> SIP/MyProvider/15554443333 to the queue, I don't know what will happen
> at this point, haven't tested it. Even if it works (asterisk channel
> state etc) it will mess with the queue and treat the cell phone like a
> separate agent, messing up call distribution etc.
>
> I am trying to be as clear as possible, sorry if my questions are cloudy.
>
> Basically, I have the queue doing what I want right now, I just want to
> add the ability to have an agent's cell phone ring as a means of
> alerting them if they are away from their desk. If they can answer the
> call and the queue will handle it just as they answered it from their
> SIP device, that would be a bonus. I know this can all be done, just not
> sure how to tackle it at the moment.
>
> Any guidance would be appreciated, thanks in advance.

Perhaps blend the agent's SIP phone + cell phone together as a local 
channel and then add that local channel to the queue instead of SIP 
phone + cell phone.  Asterisk will see the local channel as one agent 
rather than two.