[asterisk-users] Asterisk 1.8.7.0- Incorrect information in Queue events-AMI

[Warren Selby]

Just a guess at this point, but I'd say because you had two agents registered to the queue, but only one was available?  If you dynamically logout the Unavailable agent, it should not show up in the QueueStatus response, however if you dynamically log him in then just shut off the phone, he'll still be listed as a member even if unavailable. 

Apparently, QueueSummary takes the available status into consideration when listing the number of logged in agents. You may be able to make a case that this behavior is inconsistent, and thus, a bug, but I could see it going either way. 

If you open a ticket on the issue, respond here with the issue id, I'd like to track it. 

Thanks,
--Warren Selby, dCAP

On Oct 11, 2011, at 11:39 PM, Asterisk Man <theasteriskman at gmail.com> wrote:

> Thanks Warren,
> I have been using X-lite for member and the system from where it is running was down at that time.
> My concern was, if 'Queuestatus' shows two members as logged in for the Queue then why not 'Queuesummary'?
> 
> Any other pointer?
> --AM
> 
> On Tue, Oct 11, 2011 at 8:34 PM, Warren Selby <wcselby at selbytech.com> wrote:
> On Tue, Oct 11, 2011 at 12:58 AM, Asterisk Man <theasteriskman at gmail.com> wrote:
> 
> <snip> 
>  
> Event: QueueMember
> Queue: 1
> Name: 3
> Location: SIP/1111
> Membership: dynamic
> Penalty: 2
> CallsTaken: 0
> LastCall: 0
> Status: 5
> Paused: 0
> 
> I would first troubleshoot why this Queue Member is showing up as Status: 5 (Unavailable).
> 
> -- 
> Thanks,
> --Warren Selby, dCAP
> http://www.SelbyTech.com
> 
> 
> --
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