<html><body bgcolor="#FFFFFF"><div><div><div>Just a guess at this point, but I'd say because you had two agents registered to the queue, but only one was available? If you dynamically logout the Unavailable agent, it should not show up in the QueueStatus response, however if you dynamically log him in then just shut off the phone, he'll still be listed as a member even if unavailable. </div><div><br></div><div>Apparently, QueueSummary takes the available status into consideration when listing the number of logged in agents. You may be able to make a case that this behavior is <span class="Apple-style-span" style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); ">inconsistent, and thus, a </span><span class="Apple-style-span" style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); ">bug, but I could see it going either way. </span></div><div><span class="Apple-style-span" style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); "><br></span></div><div><span class="Apple-style-span" style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); ">If you open a ticket on the issue, respond here with the issue id, I'd like to track it. </span></div><div><br>Thanks,<div>--Warren Selby, dCAP</div></div><div><br>On Oct 11, 2011, at 11:39 PM, Asterisk Man <<a href="mailto:theasteriskman@gmail.com"></a><a href="mailto:theasteriskman@gmail.com"><a href="mailto:theasteriskman@gmail.com">theasteriskman@gmail.com</a></a>> wrote:<br><br></div><div></div><blockquote type="cite"><div>Thanks Warren,<br>I have been using X-lite for member and the system from where it is running was down at that time.<br>My concern was, if 'Queuestatus' shows two members as logged in for the Queue then why not 'Queuesummary'?<br>
<br>Any other pointer?<br>--AM<br><br><div class="gmail_quote">On Tue, Oct 11, 2011 at 8:34 PM, Warren Selby <span dir="ltr"><<a href="mailto:wcselby@selbytech.com"></a><a href="mailto:wcselby@selbytech.com"></a><a href="mailto:wcselby@selbytech.com"><a href="mailto:wcselby@selbytech.com">wcselby@selbytech.com</a></a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div class="gmail_quote">On Tue, Oct 11, 2011 at 12:58 AM, Asterisk Man <span dir="ltr"><<a href="mailto:theasteriskman@gmail.com" target="_blank"></a><a href="mailto:theasteriskman@gmail.com"></a><a href="mailto:theasteriskman@gmail.com"><a href="mailto:theasteriskman@gmail.com">theasteriskman@gmail.com</a></a>></span> wrote:<br><div><br><snip> <br>
</div><div class="im"><div> </div>
<blockquote class="gmail_quote" style="margin:0pt 0pt 0pt 0.8ex;border-left:1px solid rgb(204, 204, 204);padding-left:1ex">Event: QueueMember<br>Queue: 1<br>Name: 3<br>Location: SIP/1111<br>Membership: dynamic<br>Penalty: 2<br>
CallsTaken: 0<br>LastCall: 0<br>
Status: 5<br>Paused: 0<br clear="all"></blockquote></div></div><br>I would first troubleshoot why this Queue Member is showing up as Status: 5 (Unavailable).<br><font color="#888888"><br>-- <br>Thanks,<br>--Warren Selby, dCAP<br>
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