[asterisk-users] Issue with Polycom SPIP650 and its sidecar

[Olivier]

2011/11/30 Mike <list at net-wall.com>

> Hi Olivier,****
>
> ** **
>
> It if occurs only on the sidecar, I would imagine this is either a
> defective sidecar/Polycom phone, or a defective PoE switch not giving
> enough power. Changing PoE port would eliminate of confirm the PoE port
> being the issue, but I’m betting on a Polycom defect.****
>
> ** **
>
> Make sure the PoE port is configured (if it`s a smart switch) to send
> maximum power to the port, with a sidecar I think the phone requires 12W.
>
This info is very interesting.
I wouldn't be too surprised that a PoE switch not supplying its theorical
15W output on a long period.
I'll try to use work around this possible cause by not using PoE.

In any case, I'll report my findings here.

> ****
>
> ** **
>
> Regards,****
>
> ** **
>
> Mike****
>
> ** **
>
> ** **
>
> ** **
>
> *From:* asterisk-users-bounces at lists.digium.com [mailto:
> asterisk-users-bounces at lists.digium.com] *On Behalf Of *Olivier
> *Sent:* Wednesday, November 30, 2011 10:27 AM
>
> *To:* Asterisk Users Mailing List - Non-Commercial Discussion
> *Subject:* [asterisk-users] Issue with Polycom SPIP650 and its sidecar****
>
> ** **
>
> Hello,
>
>
> On one location, I've got from time to time (let say one a week) the
> following issue :
> the phone SoundPoint 650 works ok (can call or answer, display and sound
> are ok),
> the sidecar looses its display : entries on sidecar's LCD screen are not
> displayed anymore, or names are truncated, or BLF are not shown or updated.
>
> I only have one SPIP650 on this system so I can't compare with others.
>
> What could be the root cause of this ?
>
> Regards****
>
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