[asterisk-users] Issue with Polycom SPIP650 and its sidecar

[Marco Mooijekind]

Maybe use a power supply instead of PoE, see if problem still occurs. Marco.
Op 30 nov. 2011 18:46 schreef "Olivier" <oza_4h07 at yahoo.fr> het volgende:

>
>
> 2011/11/30 Mike <list at net-wall.com>
>
>> Hi Olivier,****
>>
>> ** **
>>
>> It if occurs only on the sidecar, I would imagine this is either a
>> defective sidecar/Polycom phone, or a defective PoE switch not giving
>> enough power. Changing PoE port would eliminate of confirm the PoE port
>> being the issue, but I’m betting on a Polycom defect.****
>>
>> ** **
>>
>> Make sure the PoE port is configured (if it`s a smart switch) to send
>> maximum power to the port, with a sidecar I think the phone requires 12W.
>>
> This info is very interesting.
> I wouldn't be too surprised that a PoE switch not supplying its theorical
> 15W output on a long period.
> I'll try to use work around this possible cause by not using PoE.
>
> In any case, I'll report my findings here.
>
>> ****
>>
>> ** **
>>
>> Regards,****
>>
>> ** **
>>
>> Mike****
>>
>> ** **
>>
>> ** **
>>
>> ** **
>>
>> *From:* asterisk-users-bounces at lists.digium.com [mailto:
>> asterisk-users-bounces at lists.digium.com] *On Behalf Of *Olivier
>> *Sent:* Wednesday, November 30, 2011 10:27 AM
>>
>> *To:* Asterisk Users Mailing List - Non-Commercial Discussion
>> *Subject:* [asterisk-users] Issue with Polycom SPIP650 and its sidecar***
>> *
>>
>> ** **
>>
>> Hello,
>>
>>
>> On one location, I've got from time to time (let say one a week) the
>> following issue :
>> the phone SoundPoint 650 works ok (can call or answer, display and sound
>> are ok),
>> the sidecar looses its display : entries on sidecar's LCD screen are not
>> displayed anymore, or names are truncated, or BLF are not shown or updated.
>>
>> I only have one SPIP650 on this system so I can't compare with others.
>>
>> What could be the root cause of this ?
>>
>> Regards****
>>
>> --
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>
>
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