[asterisk-users] Issue with Polycom SPIP650 and its sidecar

[Mike]

Hi Olivier,

 

It if occurs only on the sidecar, I would imagine this is either a defective
sidecar/Polycom phone, or a defective PoE switch not giving enough power.
Changing PoE port would eliminate of confirm the PoE port being the issue,
but I'm betting on a Polycom defect.

 

Make sure the PoE port is configured (if it`s a smart switch) to send
maximum power to the port, with a sidecar I think the phone requires 12W. 

 

Regards,

 

Mike

 

 

 

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Olivier
Sent: Wednesday, November 30, 2011 10:27 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [asterisk-users] Issue with Polycom SPIP650 and its sidecar

 

Hello,

On one location, I've got from time to time (let say one a week) the
following issue :
the phone SoundPoint 650 works ok (can call or answer, display and sound are
ok),
the sidecar looses its display : entries on sidecar's LCD screen are not
displayed anymore, or names are truncated, or BLF are not shown or updated.

I only have one SPIP650 on this system so I can't compare with others.

What could be the root cause of this ?

Regards

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