[asterisk-users] Outgoing agent´s calls

[Danny Nicholas]

Then DISA (I had it as DASI in OP because I’m working from not so good
memory) is probably your best bet.  It is a simple built-in feature that
let’s you get an access code in the dialplan before performing an action
such as dialing.

Check this link

http://nerdvittles.com/index.php?p=73

 

 

  _____  

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of equis software
Sent: Thursday, February 03, 2011 6:14 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Outgoing agent´s calls

 

Yes, my agents dial “willy-nilly”...
I can´t use the ex-girlfriend because, the line numbers that uses the agents
are diferent. May be agent 1 today use line number 553455 and tomorrow
553461...




On Wed, Feb 2, 2011 at 3:51 PM, Danny Nicholas <danny at debsinc.com> wrote:

  _____  

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of equis software
Sent: Wednesday, February 02, 2011 12:26 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [asterisk-users] Outgoing agent´s calls

 

Hi, is there any way to manage outgoing calls from agents?

Mi agents are answering in pstn lines. I can send agents outgoing calls to
my Asterisk but I don't know wich agent is making the call...because, may be
he is unregister...
Is there any solution?

Thanks 

 

You could start with DASI and ex-girlfriend logic in your dialplan.  I’m
assuming now that your agents dial “willy-nilly” (with no restrictions and
you find out what they did when you read the CDR).


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