[asterisk-users] Best PBX for Call Centers?

[Eric Wieling]

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Andrew Latham
Sent: Thursday, December 15, 2011 1:46 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Best PBX for Call Centers?

On Thu, Dec 15, 2011 at 3:39 PM, Carlos Alvarez <carlos at televolve.com> wrote:
>
> On Thu, Dec 15, 2011 at 11:33 AM, Tarek Sawah <tareksawah at hotmail.com>
> wrote:
>>
>>
>> Hello List,
>> I have customer with a 40 Agents call center. and is looking to 
>> install a PBX switch that can serve those agents.
>> As per my experience i suggested Asterisk as i have tested it with 
>> Call Centers, however he has been advised not to use it although his 
>> provider is using Asterisk to send him calls. He has been advised to 
>> use Sippy which they claim is more stable than Asterisk.
>>
>
> More stable?  We have Asterisk servers that have run for many years 
> without being "unstable."  There's a pair of them in a colo facility 
> that are 7 years old and haven't been touched in at least two years.  
> Just how many more years do you need to be "more stable?"
>
> Asterisk isn't perfect, but done right it's quite stable.  IMO, the 
> people giving you advice just don't know how to do it right.

I fully support the statement by Carlos.  Planing, engineering and other factors can make almost any software stable.  Experience is key.

Reply:

I my experience, once you have a version of Asterisk which is stable for you DO NOT UPDATE unless you have NO other choice.  We used to apply updates but got burned far too many times, usually by bugs which would not show up during normal testing.   Now we only update for serious security issue, and even then we try to handle the issue some other way.