[asterisk-users] Best PBX for Call Centers?

[Andrew Latham]

On Thu, Dec 15, 2011 at 3:39 PM, Carlos Alvarez <carlos at televolve.com> wrote:
>
> On Thu, Dec 15, 2011 at 11:33 AM, Tarek Sawah <tareksawah at hotmail.com>
> wrote:
>>
>>
>> Hello List,
>> I have customer with a 40 Agents call center. and is looking to install a
>> PBX switch that can serve those agents.
>> As per my experience i suggested Asterisk as i have tested it with Call
>> Centers, however he has been advised not to use it although his provider is
>> using Asterisk to send him calls. He has been advised to use Sippy which
>> they claim is more stable than Asterisk.
>>
>
> More stable?  We have Asterisk servers that have run for many years without
> being "unstable."  There's a pair of them in a colo facility that are 7
> years old and haven't been touched in at least two years.  Just how many
> more years do you need to be "more stable?"
>
> Asterisk isn't perfect, but done right it's quite stable.  IMO, the people
> giving you advice just don't know how to do it right.
>
>
> --
> Carlos Alvarez
> TelEvolve
> 602-889-3003

I fully support the statement by Carlos.  Planing, engineering and
other factors can make almost any software stable.  Experience is key.


-- 
~ Andrew "lathama" Latham lathama at gmail.com http://lathama.net ~