[asterisk-users] Polycoms rebooting themselves

[Mike Diehl]

On Tuesday 30 August 2011 7:12:54 pm Michael L. Young wrote:
> ----- Original Message -----
> 
> > From: "Mike Diehl" <mdiehl at diehlnet.com>
> > To: asterisk-users at lists.digium.com
> > Sent: Tuesday, August 30, 2011 5:13:22 PM
> > Subject: Re: [asterisk-users] Polycoms rebooting themselves
> > 
> > Well, we've taken the time to check out the wiring.  It's only 3
> > years old and
> > looks like the people who did it knew what they were doing.  Nice
> > work.
> > 
> > Rebooting the cable modem, router, and switch didn't fix the problem.
> > 
> > Also, we had an instance today where ALL of the phones went down
> > within
> > minutes of each other.  The Internet connection was still active.
> > 
> > Looks like more often than not, all of the phones die at the same
> > time.
> > 
> > Any other ideas?
> > 
> > Mike.
> 
> How "latest(ish)" is the firmware?  I see in the release notes for 3.3.2
> under corrections:

The phones are reporting PolycomSoundPointIP-SPIP_335-UA/3.2.1.0078, so 3.2.1.  
Looks like upgrading the firmware might be on the menu.  However, I'd rather 
not do this unless there are known issues.

> 61147: SoundPoint IP 331, 335, 450, 550, 560, 650, 670: SoundStation IP
> 5000: Phone reboots when a GET request is sent to the phone to
> /TA/getParam?paramName=reg.1.ringType.
> 
> 68063: Phone reboots when DHCP failover occurs.
> 
> (I know you have 335s but someone else mentioned they had issues with 550s)
> 70988: SoundPoint IP 550: Phone when powered by external AC power reboots
> during playing of certain audio on full volume.

OK, so there may be some known issues....  I'm still trying to wrap my mind 
around the fact that they ALL die at once, though.

> Just some things that came to mind when I saw your email.  I had just
> recently reviewed the release notes and they were fresh in my mind.

I'll have to do some reading.

> Hope you find a fix soon.

Thank you.  My customer and I are getting pretty frustrated.

> Regards,
> 
> Michael
> (elguero)

Mike Diehl.


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Take care and have fun,
Mike Diehl.