[asterisk-users] Polycoms rebooting themselves

[Michael L. Young]

----- Original Message -----
> From: "Mike Diehl" <mdiehl at diehlnet.com>
> To: asterisk-users at lists.digium.com
> Sent: Tuesday, August 30, 2011 5:13:22 PM
> Subject: Re: [asterisk-users] Polycoms rebooting themselves
> 
> Well, we've taken the time to check out the wiring.  It's only 3
> years old and
> looks like the people who did it knew what they were doing.  Nice
> work.
> 
> Rebooting the cable modem, router, and switch didn't fix the problem.
> 
> Also, we had an instance today where ALL of the phones went down
> within
> minutes of each other.  The Internet connection was still active.
> 
> Looks like more often than not, all of the phones die at the same
> time.
> 
> Any other ideas?
> 
> Mike.

How "latest(ish)" is the firmware?  I see in the release notes for 3.3.2 under corrections:

61147: SoundPoint IP 331, 335, 450, 550, 560, 650, 670: SoundStation IP 5000:
Phone reboots when a GET request is sent to the phone to
/TA/getParam?paramName=reg.1.ringType.

68063: Phone reboots when DHCP failover occurs.

(I know you have 335s but someone else mentioned they had issues with 550s)
70988: SoundPoint IP 550: Phone when powered by external AC power reboots
during playing of certain audio on full volume.

Just some things that came to mind when I saw your email.  I had just recently reviewed the release notes and they were fresh in my mind.

Hope you find a fix soon.

Regards,

Michael
(elguero)