[asterisk-users] Possible Bug? .call files executing multiple times

Tue Aug 30 06:23:01 CDT 2011

Thanks Danny.  Changing the ownership of the .call files seems to have 
fixed the problem and I can now see that asterisk is adding a 
"StartRetry" line to the end of the file after it makes the first call, 
which it was unable to do before since the file was owned by root:

cp test5703.call /tmp/test.call && chown asterisk:asterisk 
/tmp/test.call && mv /tmp/test.call /var/spool/asterisk/outgoing/

Thanks,
Brandon

On 08/29/2011 05:41 PM, Danny Nicholas wrote:
> Asterisk has to be able to execute and rewrite the file - the call file is
> updated in place and when the call is considered successful, removed.
>
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Brandon Phelps
> Sent: Monday, August 29, 2011 4:28 PM
> To: asterisk-users at lists.digium.com
> Subject: Re: [asterisk-users] Possible Bug? .call files executing multiple
> times
>
> Also I should note that we use the 'noatime' attribute on the /var
> filesystem, would this cause the problem below?
>
>
> On 08/29/2011 05:22 PM, Brandon Phelps wrote:
>> Here is the contents of the .call file. The file is the same before the
>> move as after (I did a cat on the file after the move, while the phone
>> was ringing a second time):
>>
>> Channel: Local/5703 at ext-main
>> Callerid: "MyCompany"<8005551234>
>> Set: TicketNumber=1000000
>> Set: CallerID_Num=8005551234
>> Set: CALLSTATUS=0
>> Context: ext-autodialer
>> MaxRetries: 0
>> WaitTime: 45
>> Extension: s
>> Priority: 1
>>
>> We have tried using a SIP channel as well (as opposed to Local) with the
>> same results. The s extension of ext-autodialer runs an AGI script which
>> makes use of those Set: variables.
>>
>> I can most easily reproduce the problem by simply not answering the
>> call. After 2 or 3 rings line 2 on the phone lights up indicating
>> another call. If I reject the first call and answer the second call,
>> it's the same script.
>>
>> Also during my most recent test the following happened:
>>
>> 1. I moved file to /var/spool/asterisk/outgoing
>> 2. Phone rang on line 1
>> 3. I let phone continue to ring
>> 4. After 3 rings, line 2 started ringing (another call from the same
>> .call file)
>> 5. I rejected both calls, sending both to voicemail.
>> 6. 6 or 7 seconds after rejecting both calls, the phone rang a 3rd time.
>> 7. I let the phone ring until it was automatically moved to voicemail
>> and finally the .call file was removed.
>>
>>
>> On 08/29/2011 11:00 AM, Danny Nicholas wrote:
>>> Can you post the .call file (with called number blacked out) before
>>> call and
>>> after 1-2 calls? (file 1 should be before you mv to /v/s/a/o, file 2
>>> should
>>> be from /v/s/a/o).
>>>
>>> -----Original Message-----
>>> From: asterisk-users-bounces at lists.digium.com
>>> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Brandon
>>> Phelps
>>> Sent: Monday, August 29, 2011 8:45 AM
>>> To: asterisk-users at lists.digium.com
>>> Subject: Re: [asterisk-users] Possible Bug? .call files executing
>>> multiple
>>> times
>>>
>>> On 08/19/2011 09:14 AM, Brandon Phelps wrote:
>>>> Hello all,
>>>>
>>>> We are setting up an auto-dialer to call customers based on the
>>>> opening of tickets in our internal ticketing system. Everything is
>>>> going fine so far except for one snag:
>>>>
>>>> To test the system we are implementing I am manually moving .call
>>>> files into the /var/spool/asterisk/outgoing directory like this:
>>>>
>>>> asterisk at dialerdev:~# cp test5703.call /tmp/test.call&&  mv
>>>> /tmp/test.call /var/spool/asterisk/outgoing/
>>>>
>>>> This works great and the call is immediately started, however more
>>>> often than not (ie. not all the time, but most of the time) after
>>>> answering the call or rejecting it (sending it to voicemail), another
>>>> call is performed using the same file.
>>>>
>>>> I notice that when a call is initiated the .call file is not removed
>>>> immediately. Instead, asterisk waits until the call is completed
>>>> before removing the call file, so it seems like 5-10 seconds into the
>>>> call since the .call file still exists another call is placed.
>>>>
>>>> Any advice on how we can avoid this situation and ensure that only one
>>>> call is made per .call file?
>>>>
>>>> The OS is Ubuntu 11.04 server and we're running Asterisk 1.8.
>>>>
>>>> Thanks,
>>>>
>>>
>>> Sorry to bring this back up but I am still having this issue and
>>> haven't had
>>> any luck resolving it. It should be noted that the .call files in
>>> question
>>> are set to MaxRetries: 0, and simply connect the call to the 's'
>>> extension
>>> in a custom context. From there the context is pretty complicated,
>>> running
>>> some AGI scripts along with some dealing with user input, basically a
>>> simple
>>> IVR.
>>>
>>> Any help would be appreciated.
>>>
>>> Thanks,
>>> Brandon
>>>
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>>
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>
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