[asterisk-users] Possible Bug? .call files executing multiple times

[Danny Nicholas]

Asterisk has to be able to execute and rewrite the file - the call file is
updated in place and when the call is considered successful, removed.

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Brandon Phelps
Sent: Monday, August 29, 2011 4:28 PM
To: asterisk-users at lists.digium.com
Subject: Re: [asterisk-users] Possible Bug? .call files executing multiple
times

Also I should note that we use the 'noatime' attribute on the /var
filesystem, would this cause the problem below?


On 08/29/2011 05:22 PM, Brandon Phelps wrote:
> Here is the contents of the .call file. The file is the same before the
> move as after (I did a cat on the file after the move, while the phone
> was ringing a second time):
>
> Channel: Local/5703 at ext-main
> Callerid: "MyCompany" <8005551234>
> Set: TicketNumber=1000000
> Set: CallerID_Num=8005551234
> Set: CALLSTATUS=0
> Context: ext-autodialer
> MaxRetries: 0
> WaitTime: 45
> Extension: s
> Priority: 1
>
> We have tried using a SIP channel as well (as opposed to Local) with the
> same results. The s extension of ext-autodialer runs an AGI script which
> makes use of those Set: variables.
>
> I can most easily reproduce the problem by simply not answering the
> call. After 2 or 3 rings line 2 on the phone lights up indicating
> another call. If I reject the first call and answer the second call,
> it's the same script.
>
> Also during my most recent test the following happened:
>
> 1. I moved file to /var/spool/asterisk/outgoing
> 2. Phone rang on line 1
> 3. I let phone continue to ring
> 4. After 3 rings, line 2 started ringing (another call from the same
> .call file)
> 5. I rejected both calls, sending both to voicemail.
> 6. 6 or 7 seconds after rejecting both calls, the phone rang a 3rd time.
> 7. I let the phone ring until it was automatically moved to voicemail
> and finally the .call file was removed.
>
>
> On 08/29/2011 11:00 AM, Danny Nicholas wrote:
>> Can you post the .call file (with called number blacked out) before
>> call and
>> after 1-2 calls? (file 1 should be before you mv to /v/s/a/o, file 2
>> should
>> be from /v/s/a/o).
>>
>> -----Original Message-----
>> From: asterisk-users-bounces at lists.digium.com
>> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Brandon
>> Phelps
>> Sent: Monday, August 29, 2011 8:45 AM
>> To: asterisk-users at lists.digium.com
>> Subject: Re: [asterisk-users] Possible Bug? .call files executing
>> multiple
>> times
>>
>> On 08/19/2011 09:14 AM, Brandon Phelps wrote:
>>> Hello all,
>>>
>>> We are setting up an auto-dialer to call customers based on the
>>> opening of tickets in our internal ticketing system. Everything is
>>> going fine so far except for one snag:
>>>
>>> To test the system we are implementing I am manually moving .call
>>> files into the /var/spool/asterisk/outgoing directory like this:
>>>
>>> asterisk at dialerdev:~# cp test5703.call /tmp/test.call&& mv
>>> /tmp/test.call /var/spool/asterisk/outgoing/
>>>
>>> This works great and the call is immediately started, however more
>>> often than not (ie. not all the time, but most of the time) after
>>> answering the call or rejecting it (sending it to voicemail), another
>>> call is performed using the same file.
>>>
>>> I notice that when a call is initiated the .call file is not removed
>>> immediately. Instead, asterisk waits until the call is completed
>>> before removing the call file, so it seems like 5-10 seconds into the
>>> call since the .call file still exists another call is placed.
>>>
>>> Any advice on how we can avoid this situation and ensure that only one
>>> call is made per .call file?
>>>
>>> The OS is Ubuntu 11.04 server and we're running Asterisk 1.8.
>>>
>>> Thanks,
>>>
>>
>> Sorry to bring this back up but I am still having this issue and
>> haven't had
>> any luck resolving it. It should be noted that the .call files in
>> question
>> are set to MaxRetries: 0, and simply connect the call to the 's'
>> extension
>> in a custom context. From there the context is pretty complicated,
>> running
>> some AGI scripts along with some dealing with user input, basically a
>> simple
>> IVR.
>>
>> Any help would be appreciated.
>>
>> Thanks,
>> Brandon
>>
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