[asterisk-users] Short rings for extensions when part of the Queue

[Bruce B]

Yeah, I think I had it set to 2 seconds and that creates that short ring on
another extension.

Thanks,

On Fri, Nov 5, 2010 at 9:47 AM, Mark Deneen <mdeneen at gmail.com> wrote:

> On Fri, Nov 5, 2010 at 1:18 AM, Bruce B <bruceb444 at gmail.com> wrote:
> > Chad,
> > You are absolutely right on this one. I had setup the Queue time out for
> > agent set to 15 seconds and retry to 2 seconds. So, I think during those
> two
> > seconds Asterisk for some crazy reason hits another extension and then
> comes
> > back to the same extension to ring again. So, I have setup the agents to
> > ring for ever for this call center since their agents always have to
> present
> > or logout if not present. I will see the behavior tomorrow as they test
> it.
> > My issue might be solved but for those call centers where you want the
> Queue
> > to move onto the next agent or if you don't want to ring for ever and
> take a
> > Retry break then it will still remain an issue. I will report back if
> > setting to ring Unlimited doesn't work.
> > Warren,
> > The CLI shows the regular stuff. Nothing out of the ordinary but that it
> > move on to the next agent because the first agent has timed-out for two
> > seconds.
> > Regards,
> > Bruce
>
> Have you considered setting the queue timeout to 14 or 16 seconds and
> retry to 2 seconds?  This way the timeout and the retry should line up
> better.
>
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