Yeah, I think I had it set to 2 seconds and that creates that short ring on another extension.<div><br></div><div>Thanks,</div><br><div class="gmail_quote">On Fri, Nov 5, 2010 at 9:47 AM, Mark Deneen <span dir="ltr"><<a href="mailto:mdeneen@gmail.com" target="_blank">mdeneen@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div>On Fri, Nov 5, 2010 at 1:18 AM, Bruce B <<a href="mailto:bruceb444@gmail.com" target="_blank">bruceb444@gmail.com</a>> wrote:<br>
> Chad,<br>
> You are absolutely right on this one. I had setup the Queue time out for<br>
> agent set to 15 seconds and retry to 2 seconds. So, I think during those two<br>
> seconds Asterisk for some crazy reason hits another extension and then comes<br>
> back to the same extension to ring again. So, I have setup the agents to<br>
> ring for ever for this call center since their agents always have to present<br>
> or logout if not present. I will see the behavior tomorrow as they test it.<br>
> My issue might be solved but for those call centers where you want the Queue<br>
> to move onto the next agent or if you don't want to ring for ever and take a<br>
> Retry break then it will still remain an issue. I will report back if<br>
> setting to ring Unlimited doesn't work.<br>
> Warren,<br>
> The CLI shows the regular stuff. Nothing out of the ordinary but that it<br>
> move on to the next agent because the first agent has timed-out for two<br>
> seconds.<br>
> Regards,<br>
> Bruce<br>
<br>
</div>Have you considered setting the queue timeout to 14 or 16 seconds and<br>
retry to 2 seconds? This way the timeout and the retry should line up<br>
better.<br>
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