[asterisk-users] Short rings for extensions when part of the Queue

[Mark Deneen]

On Fri, Nov 5, 2010 at 1:18 AM, Bruce B <bruceb444 at gmail.com> wrote:
> Chad,
> You are absolutely right on this one. I had setup the Queue time out for
> agent set to 15 seconds and retry to 2 seconds. So, I think during those two
> seconds Asterisk for some crazy reason hits another extension and then comes
> back to the same extension to ring again. So, I have setup the agents to
> ring for ever for this call center since their agents always have to present
> or logout if not present. I will see the behavior tomorrow as they test it.
> My issue might be solved but for those call centers where you want the Queue
> to move onto the next agent or if you don't want to ring for ever and take a
> Retry break then it will still remain an issue. I will report back if
> setting to ring Unlimited doesn't work.
> Warren,
> The CLI shows the regular stuff. Nothing out of the ordinary but that it
> move on to the next agent because the first agent has timed-out for two
> seconds.
> Regards,
> Bruce

Have you considered setting the queue timeout to 14 or 16 seconds and
retry to 2 seconds?  This way the timeout and the retry should line up
better.